Partner Solutions Engineer

Singapore

DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Role Overview

The Partner Solutions Engineer (PSE) at DevRev is a customer-obsessed technical professional who plays a key role in driving partner-led growth and adoption. You will serve as the technical bridge between DevRev and our ecosystem of resellers, OEMs, system integrators, and strategic alliances.

In this role, you will lead pre-sales discovery, design custom solutions, enable technical teams at partner organizations, and act as a trusted advisor across the full partner lifecycle. You’ll collaborate closely with DevRev’s Sales, Product, and GTM teams, empowering partners to independently position, implement, and scale DevRev solutions.

Key Responsibilities

Partner Enablement & Technical Leadership

  • Articulate the features, benefits, and business value of the DevRev platform.
  • Translate partner business models and objectives into DevRev-aligned solutions.
  • Drive solution discovery, architecture, and proposal creation during the sales cycle.
  • Deliver technical enablement programs including:
    • Tailored product and solution updates
    • Hands-on bootcamps, SE shadowing, and technical workshops
    • Joint solution and service co-creation
  • Enable partners to deliver independent pre-sales motions and contribute to regional revenue growth.

Sales & Evaluation Support

  • Deliver demos, technical presentations, and PoCs to support partner-led sales cycles.
  • Guide and manage technical evaluations and proof-of-value engagements.
  • Collaborate with DevRev support and product teams to resolve technical roadblocks.
  • Capture and relay product feedback, partner insights, and customer pain points.

Technical Enablement Planning

  • Co-create enablement plans with partner sales leaders, including:
    • Certification pathways and role-based training modules
    • Joint technical goals and milestone tracking
  • Lead certification bootcamps and instructor-led enablement tracks.
  • Host Expert Sessions to update partner SEs on product releases and best practices.
  • Optimize reach and impact by scaling enablement across partner organizations.

Partner Relationship & Technical Account Management

  • Develop strategic relationships with partner architects and C-level leaders.
  • Conduct roadmap alignment sessions and technical QBRs.
  • Build and maintain partner org charts and communication matrices.
  • Champion DevRev inside partner orgs to drive mindshare and product positioning.
  • Identify, qualify, and support partner-driven upsell and cross-sell motions.
  • Collaborate with DevRev Field SEs and Solution Architects for co-selling and support.

Community Engagement & Thought Leadership

  • Build and foster a technical partner community:
    • Organize roundtables, regional events, and community forums.
    • Mentor technical champions within partner orgs and elevate them through enablement tracks.
  • Maintain active visibility via LinkedIn, blog posts, forums, and content contributions.
  • Support media and co-marketing efforts, including reference case development and campaign support.

Qualifications & Experience

An ideal candidate for this role would bring the following background:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
  • A minimum of 10 years of experience at B2B SaaS or platform vendor(s) in technical pre-sales or solutions engineering roles, of which a minimum of 5 years of experience in a partner focused role. 
  • Proven track record delivering technical demos, workshops, and tailored solution proposals.
  • Strong technical acumen with the ability to explain complex concepts to both technical and business audiences.
  • Excellent communication, storytelling, and interpersonal skills.
  • Experience conducting competitive analysis, identifying partner white-space, and influencing roadmap direction.
  • Willingness to travel up to 75% depending on business and partner needs, including out of country or overseas travel.

Skills & Proficiency Requirements

To thrive in this role, a DevRev Partner Solutions Engineer should have the following capabilities:

Soft Skills & Consultative Capabilities

  • Consultative mindset; skilled at mapping business problems to technical solutions.
  • Clear communicator with confidence presenting to technical and executive stakeholders.
  • Strong partner enablement and mentoring capabilities.
  • Cross-functional collaborator; works well with GTM, Product, and Customer Engineering.
  • Relationship builder across C-level, solution architect, and SE personas.

Ecosystem & Platform Experience

  • Familiarity with:
    • DevOps & Agile: Jira, GitHub, GitLab, Jenkins
    • CRM & CX: Salesforce, Zendesk, Intercom, ServiceNow, HubSpot
    • Incident Management: Datadog, PagerDuty, Sentry
    • Collaboration Tools: Slack, Notion, Confluence

 

Technical Hands-On Proficiency

  • Proficient in: Python, JavaScript/TypeScript, Bash
  • Experienced in using: REST APIs, webhooks, OpenAPI/Swagger
  • Skilled with CLI tools, Git, JSON/YAML, log parsing, and basic SQL.
  • Tools: Postman, Beeceptor, Docker, VS Code, GitHub.
  • Exposure to low-code platforms and workflow builders.
  • Frontend familiarity (React, Tailwind, Flask, HTML/CSS).

Modern Script Development & AI Tooling

  • Able to rapidly prototype using:
    • Cursor, Claude Code, MCP
  • Comfortable with prompt design and LLM-based workflows.
  • Experience with GenAI use cases like:
    • Conversational AI
    • Ticket deflection & triage
    • AI assistants & agents

Cloud, Infrastructure & DevOps Familiarity

  • Working knowledge of:
    • Cloud platforms: AWS, GCP, Azure
    • App architecture: middleware, APIs, frontend/backend layers
    • Containerization: Docker, Kubernetes
    • CI/CD: GitHub Actions, CircleCI, GitLab
    • Networking basics: HTTP, DNS, auth, proxies

Application & Solution Development

  • Experience modeling AI-driven workflows and SaaS use cases.
  • Able to design solutions around:
    • Incident resolution loops
    • Product feedback cycles
    • End-to-end service operations
  • Co-creates embedded offerings with partners leveraging DevRev’s building blocks.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev! 

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