Partner Solutions Engineer

Austin, Texas, United States

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Partner Solutions Engineer

Location: Preferred Austin, Texas or Palo Alto, CA

About DevRev

DevRev’s AgentOS is a modern platform purpose-built for companies, combining support, product, and growth apps to unify end users, sellers, support engineers, product teams, and developers. By reducing dependency on nine disconnected business tools and converging six operational teams, DevRev accelerates product velocity and customer satisfaction.

DevRev offers a blank-canvas approach to collaboration, analytics, and AI. Our platform empowers companies to ship faster, resolve smarter, and retain better leveraging customizable LLMs and real-time insights across the product lifecycle.

Headquartered in Palo Alto with offices in seven global locations, DevRev has raised over $150 million in funding from Khosla Ventures and Mayfield, and holds a $1.1 billion valuation. We are honored to be featured on Forbes’ 2024 list of America’s Best Startup Employers.

DevRev was founded in 2020 by Dheeraj Pandey, former co-founder & CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix.

Role Overview

The Partner Solutions Engineer (PSE) at DevRev is a customer-obsessed technical professional who plays a key role in driving partner-led growth and adoption. You will serve as the technical bridge between DevRev and our ecosystem of resellers, OEMs, system integrators, and strategic alliances.

In this role, you will lead pre-sales discovery, design custom solutions, enable technical teams at partner organizations, and act as a trusted advisor across the full partner lifecycle. You’ll collaborate closely with DevRev’s Sales, Product, and GTM teams, empowering partners to independently position, implement, and scale DevRev solutions.

Key Responsibilities

Partner Enablement & Technical Leadership

  • Articulate the features, benefits, and business value of the DevRev platform.
  • Translate partner business models and objectives into DevRev-aligned solutions.
  • Drive solution discovery, architecture, and proposal creation during the sales cycle.
  • Deliver technical enablement programs including:
    • Tailored product and solution updates
    • Hands-on bootcamps, SE shadowing, and technical workshops
    • Joint solution and service co-creation
  • Enable partners to deliver independent pre-sales motions and contribute to regional revenue growth.

Sales & Evaluation Support

  • Deliver demos, technical presentations, and PoCs to support partner-led sales cycles.
  • Guide and manage technical evaluations and proof-of-value engagements.
  • Collaborate with DevRev support and product teams to resolve technical roadblocks.
  • Capture and relay product feedback, partner insights, and customer pain points.

Technical Enablement Planning

  • Co-create enablement plans with partner sales leaders, including:
    • Certification pathways and role-based training modules
    • Joint technical goals and milestone tracking
  • Lead certification bootcamps and instructor-led enablement tracks.
  • Host Expert Sessions to update partner SEs on product releases and best practices.
  • Optimize reach and impact by scaling enablement across partner organizations.

Partner Relationship & Technical Account Management

  • Develop strategic relationships with partner architects and C-level leaders.
  • Conduct roadmap alignment sessions and technical QBRs.
  • Build and maintain partner org charts and communication matrices.
  • Champion DevRev inside partner orgs to drive mindshare and product positioning.
  • Identify, qualify, and support partner-driven upsell and cross-sell motions.
  • Collaborate with DevRev Field SEs and Solution Architects for co-selling and support.

Community Engagement & Thought Leadership

  • Build and foster a technical partner community:
    • Organize roundtables, regional events, and community forums.
    • Mentor technical champions within partner orgs and elevate them through enablement tracks.
  • Maintain active visibility via LinkedIn, blog posts, forums, and content contributions.
  • Support media and co-marketing efforts, including reference case development and campaign support.

Qualifications & Experience

An ideal candidate for this role would bring the following background:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
  • A minimum of 10 years of experience at B2B SaaS or platform vendor(s) in technical pre-sales or solutions engineering roles, of which a minimum of 5 years of experience in a partner focused role. 
  • Proven track record delivering technical demos, workshops, and tailored solution proposals.
  • Strong technical acumen with the ability to explain complex concepts to both technical and business audiences.
  • Excellent communication, storytelling, and interpersonal skills.
  • Experience conducting competitive analysis, identifying partner white-space, and influencing roadmap direction.
  • Willingness to travel up to 75% depending on business and partner needs, including out of country or overseas travel.

Skills & Proficiency Requirements

To thrive in this role, a DevRev Partner Solutions Engineer should have the following capabilities:

Soft Skills & Consultative Capabilities

  • Consultative mindset; skilled at mapping business problems to technical solutions.
  • Clear communicator with confidence presenting to technical and executive stakeholders.
  • Strong partner enablement and mentoring capabilities.
  • Cross-functional collaborator; works well with GTM, Product, and Customer Engineering.
  • Relationship builder across C-level, solution architect, and SE personas.

Ecosystem & Platform Experience

  • Familiarity with:
    • DevOps & Agile: Jira, GitHub, GitLab, Jenkins
    • CRM & CX: Salesforce, Zendesk, Intercom, ServiceNow, HubSpot
    • Incident Management: Datadog, PagerDuty, Sentry
    • Collaboration Tools: Slack, Notion, Confluence

Technical Hands-On Proficiency

  • Proficient in: Python, JavaScript/TypeScript, Bash
  • Experienced in using: REST APIs, webhooks, OpenAPI/Swagger
  • Skilled with CLI tools, Git, JSON/YAML, log parsing, and basic SQL.
  • Tools: Postman, Beeceptor, Docker, VS Code, GitHub.
  • Exposure to low-code platforms and workflow builders.
  • Frontend familiarity (React, Tailwind, Flask, HTML/CSS).

Modern Script Development & AI Tooling

  • Able to rapidly prototype using:
    • Cursor, Claude Code, MCP
  • Comfortable with prompt design and LLM-based workflows.
  • Experience with GenAI use cases like:
    • Conversational AI
    • Ticket deflection & triage
    • AI assistants & agents

Cloud, Infrastructure & DevOps Familiarity

  • Working knowledge of:
    • Cloud platforms: AWS, GCP, Azure
    • App architecture: middleware, APIs, frontend/backend layers
    • Containerization: Docker, Kubernetes
    • CI/CD: GitHub Actions, CircleCI, GitLab
    • Networking basics: HTTP, DNS, auth, proxies

Application & Solution Development

  • Experience modeling AI-driven workflows and SaaS use cases.
  • Able to design solutions around:
    • Incident resolution loops
    • Product feedback cycles
    • End-to-end service operations
  • Co-creates embedded offerings with partners leveraging DevRev’s building blocks.

 

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev! 

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