Customer Advocacy and Event Marketing Intern

DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

About the Role

We’re looking for an analytical, detail-oriented Customer Advocacy Intern to help us scale how we capture and amplify the voice of our customers.

This is not just a writing role. You’ll help design and optimize the system behind customer storytelling — identifying the highest-impact stories, building repeatable processes, and continuously improving how we create and distribute case studies. If you’re someone who loves turning messy inputs into structured outputs, prioritizing what matters most, and finding smarter ways to work, this role is for you.

You’ll partner closely with marketing, sales, customer success, and product teams to build a scalable engine for customer advocacy.

Key Responsibilities

Build High-Impact Customer Stories

• Draft and edit compelling case studies using customer interviews, internal insights, performance data, and public information.
• Apply critical thinking using AI tools to distill complex customer journeys into clear, outcome-driven value stories.
• Identify and prioritize the highest-leverage stories based on strategic impact, market segment, and business goals to produce and publish first.

Operationalize & Scale the Process

• Continuously improve and standardize case study templates to ensure consistency, clarity, and measurable impact across stories.
• Design and refine workflows that make story creation faster, more repeatable, and more efficient, leveraging generative AI.
• Build and maintain a centralized, well-organized repository of customer quotes, metrics, assets, and approvals for easy cross-functional access.
• Identify automation opportunities using AI and other tools to streamline drafting, editing, and distribution; and partner with the operations team to implement. 
• Find efficient ways to communicate and manage the pool of customer references for higher utilization. 

Amplify the Voice of the Customer

• Repurpose case studies and testimonials into high-performing content across social, email, landing pages, and sales enablement materials.
• Partner with social and campaign teams to promote customer stories across channels.
• Ensure insights from events (webinars, conferences, community sessions) are captured, synthesized, and incorporated into ongoing advocacy content.
• Propose creative ways to spotlight top advocates and deepen engagement.
• Ensure a constant flow of new, and utilization of existing customer references. 

Measure & Optimize

• Analyze performance of customer content (engagement, pipeline influence, etc.).
• Recommend improvements based on data and experimentation.
• Help define what “great” looks like in customer storytelling — and build toward it.
• Track growth and health of customer references. 

What We’re Looking For

• Strong analytical and organizational skills — you think in systems, not just tasks.
• Ability to prioritize effectively and focus on high-impact work.
• Passion for amplifying customer voices and telling authentic, outcome-driven stories.
• Curiosity about how things work and a drive to make them work better.
• Comfort working with data, metrics, and performance analysis.
• Strong written and verbal communication skills.
• Familiarity with generative AI tools, content creation platforms (e.g., Canva), and social scheduling tools is a plus.
• Interest in customer marketing, advocacy, content strategy, or B2B SaaS.

What You’ll Gain

• Hands-on experience building and scaling a customer advocacy engine at a fast-growing company.
• Exposure to cross-functional collaboration across marketing, sales, and customer success.
• Experience using AI and automation tools to improve marketing efficiency.
• A portfolio of high-impact customer stories and measurable campaign results.
• Insight into how customer advocacy drives brand, pipeline, and revenue.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!