Finance Analyst-Accounts Receivable

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Customer Collection expert who expects more from their career: Dunnhumby operates its global finance operations from India - Gurgaon office. It’s an opportunity to work with highly professional Finance and Accounts experts. Candidate will be part of Order to Cash team and handle customer collections in line with commercial arrangements and company policies.

What we expect from you

We are seeking a skilled and detail-oriented Collections Specialist to join our finance team, focusing on clients in the UK and EMEA regions. The ideal candidate will have strong Excel skills, comprehensive accounting knowledge, and excellent communication abilities to manage and streamline our collections processes effectively.

• 8-9 Years of experience in Accounts Receivable/ Collections under Order to cash Area.
• Must have good verbal & written communication skills to have precise communication via email - written correspondence, via phone calls with Internal & External Stakeholders.
• Complete experience in Cash Collection, Dispute Management – Deductions, Understanding of OTC cycle, Cash Posting from Bank, Cash Applications, client portal invoicing, fair understanding of revenue & billing.
• Must be aware of disputes related to non-payment of invoices such as PO query, Delivery query, Service query, Amount query, Portal invoicing related queries, Payment terms disparity etc.
• OTC - experience with Media & marketing agencies globally is an advantage in this role, also, knowledge of marketing & advertisement on Retailers (supermarket) & CPG’s client is required.
• Should have a fair knowledge of how media & marketing agencies operate their AP/AR functions.
• Must have experience in dealing with UK & EMEA Business clients. Should have qualities to change mindset a difficult client and retrieve funds from them.
• Must have strong negotiation skillset - Negotiate payment plans and terms with clients when necessary.
• Should have directly worked with the Sales teams in previous roles and have fair understanding of their demands and asks.
• Should have knowledge in managing the internal stakeholders’ queries & provide resolution & sharing the correct numbers.
• Should go extra mile to resolve ongoing disputes and collect cash within the stipulated timeframe. Should have knowledge to maintain documentation related to disputes and resolutions.
• MIS reporting, Provision Calculations, Balance sheet reconciliations and Cash posting & Cash Applications is an ad hoc in this role.
• Knowledge of cash collections from every bucket (Current {not due} to >365 Days) is a must, should have complete knowledge to resolve aged debt issues.
• Collaborative approach is must – Working closely with Internal & external stakeholders such as commercial directors, sales managers & sales leads, Internal Finance stakeholders.
• Strong knowledge of how purchase orders & sales order work in OTC process.
• Must have handled 90 – 100 critical clients individually with high portfolio value & high aged debt (overdue).
• Knowledge of handling Invoicing portals for various clients.
• Good MS-Excel skills and working knowledge of Oracle. Knowledge of using V-lookups & pivot tables for portfolio reporting purposes. Provide clients with accurate account statements and payment histories.
• Bachelor’s degree in commerce or equivalent is preferred. Must have fair knowledge of accounting skills – should know about the working of Debits & Credits.
• Experience in Oracle Fusion ERP is an added advantage.
• Should have an ownership & managerial attitude for this role and should know how to act as an individual contributor in your job.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)