Delivery Manager

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Delivery Manager who expects more from their career. It’s a chance to extend and improve dunnhumby’s Delivery & Operations team. It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.

Joining our team, you’ll work with world class and passionate people to lead the Delivery Enablement team within our product & platform transformation. You will work to ensure the team’s success in delivery, primarily by helping to identify and especially remove impediments and manage dependencies impacting the team’s ability to deliver.

A Delivery Manager supports multiple cross-functional product teams (squads), and serves as the Scrum Master for each of those product teams.

What you’ll be working on:

A personalised, customisable UI Platform that enables rapid product development by the composition of an API first set of services that will:

• Increase Product Return on Invested Capital (ROIC) by slashing Time to Value for new product development.​
• Lead with Actionable Recommendations translate Insights from one product to a set of actions in others, creating a seamless and meaningful impact on Client’s journey.​
• Launch with Adaptive Customer Integration options - focused on being both tight and flexible, making it suitable for Enterprise scaled Retailers.​
• Enable the transition from current, costly Legacy Monolithic development to a sustainable cheaper platform & product portfolio.​
• Build Customers Trust - customers trust ​us with their data through our track record ​
  of proven platform Performance & Quality.​
• Leverage our distributed Platform that embraces API First Service development. The reduced time to market shall make us significantly more competitive.

What we expect from you:

• Demonstrates experience of providing proactive visibility and effectively communicating delivery targets, commitments and progress.
• Strong stakeholder management and communication skills 
• Experience of facilitating big picture planning sessions with cross functional teams
• Demonstrable experience of providing proactive visibility and effectively communication of delivery targets, commitments and progress.
• Demonstrated risk mitigation, issue escalation, and decision-making abilities to ensure programme success and client satisfaction. 
• Comprehensive knowledge of programme management best practices and continuous process improvement. 
• Understanding of OKR methodology and experience in facilitating OKR planning and review cycles 
• Strong leadership skills to foster collaboration, drive a customer-centric culture, and uphold organisational values 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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