CRM and Loyalty Senior Manager

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a talented CRM and Loyalty Senior Manager who expects more from their career. It’s an opportunity to work with a market-leading business. 

We expect Media & Customer Engagement (Loyalty, Lifecycle and Personalization) experience and expertise, coupled with strong Latam market knowledge in order to win new business, grow client value, our people and dunnhumby.  

What we expect from you 

• Portuguese and English spoken languages fluently, Spanish is a plus
• Lead delivery of consulting projects for priority clients ensuring excellent standards based on global best practices
• Partner with Sales and Client teams to understand new and existing client needs, support new business and existing client account development and sell in relevant and compelling proposition.
• Support pre-sales activities in coordination with Sales and Client teams
• Liaise with Media & CE Consulting Teams in other regions to define and drive best practices globally, and support CE & Media training of dunnhumby sales teams through leading/supporting training sessions and contributing to content updates 
• Build compelling Media & Customer Engagement case studies based on the value we've added for clients in the Region working closely with Product & Product Marketing teams

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)