Job Application for Commercial Service Supervisor - Entry Door Division at DH Pace

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Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

DH Pace Company, Inc., an industry leader with decades of stability and nationwide growth, is seeking a Service Supervisor for our San Antonio, TX location. Step into a leadership role where your ability to support technicians, elevate customer service, and bring order to a fast-moving service environment will truly matter. If you're energized by managing people, schedules, and solutions, and want to grow with a company built to last, this is the role for you.

Job Responsibilities:

Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
Provide immediate problem-solving assistance to office staff or service technicians
Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager

Job Requirements:

Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience
Experienced using Microsoft Office applications
Must have a valid driver’s license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems

Our benefit offerings include:

Medical, dental, and vision options: Available on the 1^st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1^st year; 16 days accrued during your 2^nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Commercial Service Supervisor - Entry Door Division

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