Staff Product Designer

Your role as Staff Product Designer

Reporting to Paul Feltoe, Director of Product Design, you’ll shape the future of our products and drive innovation in a supportive, collaborative environment. The Member Experience Product Stream focuses on improving the experience of Dialogue’s members, making every interaction seamless, empathetic, and valuable.

This role is for a hands-on maker and design leader by influence: someone who sets the bar for design excellence through their own work while elevating the people and teams around them.

What you’ll be doing: 

• Shape vision and strategy: Partner with product leaders, engineering, and clinical operations to define and prioritize opportunities that improve the Dialogue member experience
• Drive end-to-end design: Take full ownership of work from framing ambiguous problems through discovery, prototyping, testing with users, and delivering polished solutions that launch
• Influence at every level: Communicate design vision and strategy effectively — from day-to-day working sessions to executive-level collaboration that inspires alignment and investment
• Champion members and outcomes: Keep a member-first perspective in every decision, ensuring design delivers both meaningful outcomes for people and measurable value for the business
• Raise the bar: Mentor other designers, contribute to critiques, and help establish design practices that strengthen the entire team

We'd love to hear from you if you have:

• Requires a minimum of 8 years of related experience
• A strong track record of designing and shipping exceptional B2C mobile products, with a portfolio showing end-to-end ownership from concept through to live product.
• Deep expertise in interaction design, systems thinking, and user experience design, and the ability to bring clarity to complex or ambiguous challenges.
• Proven storytelling and communication skills, including presenting design strategy and outcomes to executives.
• Comfort working in evolving environments, with the judgment to know when to push for excellence and when to move quickly.
• A growth mindset and the ability to mentor and inspire other designers.
• Nice to haves:
• Bilingualism in French and English
• Experience in healthcare or wellness industries

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.