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Sales Specialist, VSB

Pasig City, Metro Manila, Philippines

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a VSB Sales Specialist, you will help future customers start a Dialpad account. In this role, you’ll combine your ability to help people, actively listen to their problems and needs, and match how Dialpad can uniquely solve their issues, ensuring they remain Dialpad customers for a long time.

Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers by helping them start a Dialpad account. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.

Dialpad’s VSB team plays an essential role in the Sales Organization. This team partners closely with Support, Marketing, and other Sales teams to constantly improve the customer experience.

This position reports to our Manager, VSB Sales, and has the opportunity to be based in our Pasig City, Metro Manila Office.

What you’ll do

  • Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets. 
  • Make an impact with our customers as you will be their first point of contact.
  • Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
  • Research and keep up to date with product changes that will benefit your customers.
  • You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals).
  • You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!
  • You’ll help our future customers sign up for an account and work with them to set them up for success.

Skills you’ll bring 

  • 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).
  • Bachelor's degree or equivalent experience (Business Administration is preferred but not required).
  • Ability to read, write, and speak English fluently.
  • High level of emotional IQ.
  • A high level of energy and willingness to learn!
  • Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.
  • Experience with G-suite.
  • Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
  • Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions. 
  • Excellent internet connectivity required.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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