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Business Systems Manager

Austin, US

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Our Revenue Operations team is responsible for optimizing internal operations across departments. As a key player in this team, you will collaborate closely with Sales, Customer Success, Operations, and Product teams to ensure that Dialpad is leveraged to its full potential within the company. This is a strategic role where you will contribute to aligning our internal systems with broader company goals.

Your role

As our Internal Product Owner / Business Systems Manager, you will strategically lead the integration of Dialpad with our internal business tools and systems, driving adoption and representing the needs of internal stakeholders. You will report directly to the VP, Revenue Operations, and be a key advisor, using your executive presence to influence high-level decision-making across the organization. This high-impact role requires you to work closely with cross-functional teams, aligning technology solutions with strategic objectives to ensure teams work smarter, not harder.

What you’ll do 

  • Own Dialpad on Dialpad: Act as the primary executive point of contact for all things Dialpad within the organization, working with leaders in Sales, Ops, Customer Success, and Product to drive its strategic adoption.
  • Strategic Alignment: Ensure that Dialpad’s integration aligns with broader company objectives, working with senior leadership to incorporate it into both IT and business strategies.
  • Executive Communication: Regularly present and communicate complex system strategies to executive stakeholders, influencing decision-making and driving strategic initiatives.
  • Systems Integration: Lead the integration of Dialpad with critical business systems like Salesforce (SFDC), ensuring seamless data flow and efficient system utilization across all business units.
  • Workflow Optimization: Design and implement optimized workflows that enhance team efficiency and ensure Dialpad supports the business's evolving needs.
  • Feature Prioritization: Collaborate with senior leaders and internal teams to define feature needs, influencing development priorities based on the highest business impact.
  • Roll-Out & Adoption: Oversee system rollouts, partnering with Enablement teams to ensure smooth transitions, high adoption rates, and continued user satisfaction.
  • Advocate for Users: Serve as the voice of internal users, advocating for their needs and ensuring system improvements align with their business goals.
  • Executive Engagement: Lead high-level presentations showcasing Dialpad’s capabilities, driving external engagement with prospects and customers, and demonstrating best practices.

Skills you’ll bring 

  • Executive Presence: Demonstrated ability to influence and engage senior leadership, with excellent communication and strategic decision-making skills.
  • Strategic Thinking: Proven experience in aligning business systems and tools with broader organizational strategies.
  • Leadership in Tools Management: Extensive experience managing internal tools or platforms, especially in business communications systems like Dialpad or equivalents.
  • Salesforce Expertise: Deep knowledge of Salesforce (SFDC) integration, optimization, and workflow automation.
  • Project Management: Strong project management skills, with a focus on driving adoption and optimizing processes.
  • Cross-Departmental Collaboration: A collaborative mindset, with the ability to work across various departments, influencing outcomes and ensuring alignment.
  • Presentation Skills: Strong presentation and communication skills, able to simplify complex technical solutions for non-technical executive audiences.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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