Sr. Payroll Analyst

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality.

Your role

The Sr. Payroll Analyst position plays a critical role to ensure all Payroll items are processed, paid timely and accurately. It also provides proactive support of payroll policies, processes and applications.  

What you’ll do

• Review non-exempt employee time cards to ensure accuracy and compliance in both the US and Canada.
• Provide education sessions with Managers and employees on the companies Time and   Attendance process as needed.
• Daily monitoring, answering, and completion of payroll ticket system.  Providing first level response support to Managers and Employees.
• Coordinate with PeopleOps, Finance and other departments to ensure proper data flow with Payroll.
• Work with ADP on Time and Attendance issues as needed (US).
• Review, analyze and process all LOA employees (US and Canada).
• Assist with audit and year-end preparation as needed (US and Canada).
• Create custom reports as needed in ADP (US and Canada).
• Maintain detailed Payroll records (US and Canada).
• Maintenance of Data Bridge, to include ensuring the accuracy of the data feeding between Bamboo and ADP. Working with 3rd party vendors on any issues as needed (US).
• Entering all payroll data and payroll changes into ADP, to include Manager, location and department changes (US).
• Entering all benefit changes in ADP, and performing semi-monthly audits to reconcile the benefit companies data with the ADP deductions (US).
• Full cycle understanding and processing of Canada payroll using ADP Canada system/workbook (Canada).
• Assist in setting up SUI/SIT in various States (US).
• Setup of Local taxes as needed (US).
• Enter Variable pay items on ADP grid each pay cycle (US).
• Import all required pay items in Workforce Now each pay cycle, to include Commission and Bonus payments (US).
• Quarterly reconciliation of HSA., DSA and FSA account (US).
• Post all HSA, DSA and FSA contributions each pay cycle (US).
• Enter and monitor all HSA, DSA and FSA goals in ADP, to include Life Event changes.
• Run Preview and Post Payroll reports each cycle (US and Canada).
• Quarterly audits with HR to ensure no variances in data (Location, Department, etc.).
• Process and import Imputed Income each pay cycle (US).
• Process and import commuter benefits once a month (US).
• Process prorated pay items for Payroll Manager review (US).
• Collect backup, store and process all newly requested gym membership reimbursements (US and Canada).
• Assist in International Payroll as needed.
• Additional duties as assigned.

Skills you’ll bring

• High level of organizational skills.
• Minimum 5 years of ADP Canada platform experience.
• Minimum 5 years ADP Workforce Now experience.
• Mid-level experience with Microsoft Excel, Word, Pivot Tables, VLookup and G-Suite.
• Strong analytical and problem-solving skills.
• Comfortable working independently, and as part of a team.
• Ability to multitask and work under tight deadlines with flexibility.
• Knowledge of common payroll and accounting practices.
• Experience handling, analyzing and suggesting process improvements.
• Excellent understanding of multi-state and Canadian Payroll.
• Ability to work in a fast paced, dynamic, multi-priority environment with firm deadlines.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.