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Senior Software Engineer, Analytics

Bangalore, India

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The Analytics team builds an end-user-facing analytics product that helps Dialpad customers make data-driven decisions for their businesses. The analytics product is especially beneficial for Dialpad’s CCaaS customers.

 This team owns the analytics stack end to end. On the infrastructure side, this team is responsible for ingesting data from many different teams within Dialpad into our online analytics processing database. This team owns the data pipelines, ETL logic and data modelling. We use Kafka, Dataflow, CloudRun, BigQuery, ElasticSearch and Apache Pinot. On top of this infrastructure, the analytics team is responsible for full-stack web application development of data visualizations and dashboards. This includes writing performant queries, handling complex metrics calculation business logic, and building intuitive data visualisations.

Analytics engineers are focused on the performance and scalability, reliability and costs of the infrastructure while maintaining a strong customer focus and building an analytics product that delivers actionable data and insights.

Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

We are seeking a talented and experienced Full Stack or Backend Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.

What you’ll do

  • Develop and maintain Dialpad's web & desktop applications using modern technologies.
  • Understand and implement complex metrics calculation business logic and queries
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring

  • 7+  years of experience in Full-stack or backend software engineering.
  • Strong experience with Python, APIs, GCP or other cloud infrastructures etc. 
  • Experience with databases SQL/NoSQL.
  • Strong experience with data modeling and writing performant code
  • Experience with building reusable and modular components both frontend and backend.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with any of data pipelines, ETL layers, building data visualizations  is nice to have
  • Minimum familiarity with Vue/React, HTML, CSS, JavaScript, TypeScript, 

This position reports to Engineering Manager, who is based in Bangalore and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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