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Sr. Software Engineer, Search

Bengaluru

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Dialpad’s Analytics  team owns data pipelines, multiple databases, modular query layer and rich FE components to deliver intuitive and powerful end user facing analytics experiences that allow Dialpad customers to make  data  driven business decisions. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

What you’ll do

  • Design, develop, and maintain Dialpad’s search platform, including the search engine, microservices, data pipelines, and APIs.
  • Build scalable and high-performance information retrieval systems that enhance search accuracy and efficiency.
  • Optimize indexing, ranking, and retrieval strategies for improved performance and cost efficiency.
  • Implement hybrid search techniques, including dense vector manipulation, rank fusion, and re-ranking methods.
  • Ensure high availability, fault tolerance, and real-time performance optimization of search services.
  • Work with cross-functional teams, including product managers, designers, and other engineers, to translate business needs into scalable solutions.
  • Maintain monitoring, alerting, and performance metrics to track platform reliability and usage patterns.
  • Evaluate and integrate emerging technologies to improve search capabilities and optimize infrastructure costs.
  • Write clean, modular, and well-tested code, adhering to best engineering practices.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Provide mentorship and guidance to junior engineers, fostering a culture of learning and collaboration.

Skills you’ll bring

  • 6+ years of experience in information retrieval or distributed systems engineering.
  • Strong expertise in search platforms—experience with maintaining search engines at scale.
  • In-depth knowledge of indexers, analyzers, field mapping, and ranking techniques.
  • Knowledge of NLP, Retrieval-Augmented Generation (RAG) and hybrid search is an added advantage. 
  • Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).
  • Experience with distributed systems, microservices, and message-driven architectures.
  • Familiarity with Swagger, OpenAPI, and gRPC for API design and implementation.
  • Experience with Docker, Kubernetes, and cloud platforms (GCP preferred, AWS/Azure optional).
  • Hands-on experience with Infrastructure as Code (Terraform, Ansible).
  • Strong debugging, troubleshooting, and performance optimization skills.
  • Experience with CI/CD pipelines and agile development methodologies.
  • Strong communication and collaboration skills with a problem-solving mindset.

This position reports to Engineering Manager, who is based in Bengaluru. and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office

Benefits and perks

Benefits and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical for all employees. Along with that, employees also receive a monthly stipend to help cover your home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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