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RVP, Japan Sales

Tokyo, Japan

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications problems felt by many around the world.

Your role

As our RVP, Japan Sales, you’ll own the strategy and execution of all revenue segments for Japan.  You’ll lead a team of Account Executives with the goal to accelerate the adoption of the Dialpad platform for all business users in all segments.  You’ll also help motivate, coach and guide the team, monitor team member performance, develop account plans and work cross functionally to win in large accounts.

Provide weekly forecast updates, conduct sales presentations, and work closely with partners in the region such as SoftBank, Google, Salesforce, and others. 

This position reports to our AVP, APJ and is expected to be based in our Tokyo, Japan office. 

What you’ll do

  • Develop and implement a comprehensive sales strategy for, focusing on achieving revenue targets and market penetration.
  • Identify and pursue new business opportunities to drive sales growth, including direct sales and channel partnerships.
  • Build and manage a high-performing sales team, providing coaching, mentorship, and performance management.
  • Actively assist and coach Account Executives in all phases of the selling process to achieve targets and performance metrics.
  • Serve as leadership sponsor to large accounts and help drive key executive relationships.
  • Establish and maintain strong relationships with key clients, partners, and stakeholders.
  • Leverage Partnerships (Reseller, ISV, Alliances) to advance market penetration.
  • Oversee leads and pipeline management.
  • Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights.
  • Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
  • Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
  • Establish and track key performance indicators (KPIs) to evaluate the success of regional initiatives. Regularly report on regional performance to the EVP.
  • Foster a high-performance culture that emphasizes teamwork, accountability, and continuous improvement.
  • Accurate forecasting knowledge and pipeline guidance.

Skills you’ll bring

  • We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. 
  • You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.
  • BA/BS degree or equivalent practical experience.
  • 5-8 + years of sales experience, preferably in the B2B SaaS space.
  • 6+ years of sales leadership experience, preferably in the technology sector.
  • Excellent analytical and problem-solving skills.
  • Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports.
  • Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.
  • Ability to speak Japanese and English fluently.
  • Proven track record of achieving and exceeding sales targets and driving business growth.
  • Extensive experience in building, leading, and managing high-performing sales teams.
  • Experience working in the Channel / Partnership ecosystem specific to Japan.

Benefits and perks

Wellness

Employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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