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Sales Engineer

France

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

À propos de l'équipe

Les ingénieurs avant-vente de Dialpad contribueront à notre équipe de ventes mondiale en établissant des relations techniques avec les prospects, en organisant des démonstrations de produits convaincantes et en exécutant des POC de hauts niveaux.  Dans ce rôle, notre ingénieur avant-vente aidera les entreprises à résoudre des problèmes de communication complexes rencontrés par tous dans le monde.

L'équipe d'ingénierie de Dialpad joue un rôle essentiel en fournissant un support technique avant-vente pour tous les produits et services Dialpad. Cette équipe s'aligne étroitement avec les ventes, les produits, l'ingénierie, la réussite client et le support, ainsi qu'avec tous les niveaux de gestion des comptes clients.

Votre rôle

En tant qu'ingénieur avant-vente, vous serez responsable de démonstrations en cours et de POC, y compris la collecte des critères de réussite, la configuration du système, la formation des administrateurs, la formation des utilisateurs et le support. Vous travaillerez en étroite collaboration avec les responsables de comptes pour identifier les principales exigences des clients et présenter les solutions Dialpad qui répondent à ces exigences.  Vous posséderez une connaissance approfondie des produits et services de Dialpad, en reliant ces connaissances d'une manière compréhensible pour les clients non techniques. 

Ce poste relève de notre Directeur de l'ingénierie avant-vente EMEA avec des horaires de travail préférés en fonction de l'emplacement de l'équipe commerciale qui sera prise en charge.

Ce que tu feras

  • Démonstrations de produits et solutions et réalisation de POC de hauts niveaux 
  • Découvrir les nombreux outils techniques que l'équipe d'ingénierie avant-vente utilise pour tester les environnements réseau.
  • Compléter une certification de démonstration en ingénierie
  • Collaborer avec l'équipe de ventes Majors tout au long du processus de vente
  • Assurer la réalisation technique des opportunités de vente

Compétences que vous apporterez

  • Une curiosité technique et un enthousiasme à l'idée de proposer une solution technologique à nos clients et résout de vrais problèmes commerciaux.
  • Expérience et expertise démontrées dans les technologies UCaaS, CCaaS et IA (3 à 5 ans de préférence).
  • Expérience en ingénierie commerciale dans une entreprise SaaS, UCaaS ou CCaaS.
  • Expérience de démonstration en personne et aisance avec les allocutions en public.
  • Expérience de travail avec des prospects et des clients C-level et Exécutif.
  • Maîtrise des langages de script tels que Javascript et Python.

Bénéfices et avantages de Dialpad

Équité, équilibre et appartenance

Chez Dialpad, nous nous efforçons de garantir que les Dialers soient libres de se consacrer pleinement au travail chaque jour et de défendre l'intersectionnalité qui existe entre l'identité de genre, l'origine ethnique, l'âge, le statut de handicap et les nombreux autres aspects de notre plus grande humanité.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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