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Senior Technical Recruiter

Bengaluru, India

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team
Dialpad’s Talent Acquisition team drives global talent expansion, creating new organizational capabilities through meaningful and delightful experiences with all talent. We build high-caliber, diverse teams by continually attracting top talent quarter after quarter. 

Your role
We are looking for a passionate and driven Senior Technical Recruiter to join Dialpad on a full-time position. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for (EPD) Engineering, Product, and Design. You’ll also be able to flex into supporting additional non-EPD organizations within the company. As a tech-savvy recruiter accustomed to filling hard-to-fill and niche roles, you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent. You’ll help build talent pipelines and drive a process that delivers exceptional talent that brings an entrepreneurial spirit, work ethic, and a diversity of thought in how they work.

This position reports to our Global Technical TA Manager and will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office.

What you’ll do

  • Lead Full-Cycle Recruitment: Manage the end-to-end recruiting process, ensuring a seamless and highly positive candidate experience for our India operations.
  • Talent Advising: Build strong relationships with candidates, hiring managers, and teams, positioning yourself as a trusted talent advisor.
  • Innovative Sourcing: Develop creative strategies to build a diverse talent pipeline, leveraging unique sourcing techniques and engaging in various recruitment channels to support balanced and inclusive hiring.
  • Candidate & Hiring Manager Experience: Champion exceptional experiences by fostering meaningful, high-touch, and engaging interactions throughout the recruitment journey.
  • Talent Acquisition Execution: Source, screen, coordinate, and assess candidates, managing the process from initial engagement to offer negotiation and closure.
  • Collaborate Globally: Partner with Management, Local site Leadership, and global Talent Acquisition teams to attract talent that supports, region-specific strategic business objectives and also along global lines of business.
  • Enhance Candidate Engagement: Ensure consistent and proactive communication with candidates to accelerate engagement and elevate the overall hiring experience.
  • Drive Results with Creativity: Implement innovative and effective sourcing strategies that deliver exceptional results in talent acquisition.
  • Recruitment Metrics Tracking and Reporting: Monitor, analyze, and report key recruitment metrics to ensure transparency, drive data-informed decisions and continuously improve the hiring process.
  • Professional Networking - Talent Magnet & Marketing Content Propagation: Leverage LinkedIn / Glassdoor to enhance employer branding and build a talent pipeline, while promoting engaging and informative recruitment marketing content to attract top talent.

Skills you’ll bring 

  • Educational Background:Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
  • Experience: 8+ years of proven experience as a technical recruiter, ideally within the technology industry.
  • Technical Expertise:In-depth understanding of technical roles and requirements, including software engineering, product management, and data science.
  • Professional Networking:Hands-on experience in sourcing and recruiting through professional networks such as LinkedIn and Glassdoor.
  • Sourcing Proficiency:Strong sourcing skills and expertise in leveraging recruiting tools and platforms effectively.
  • Communication:Exceptional verbal and written communication skills with the ability to build rapport with candidates and stakeholders.
  • Collaboration:Capable of working independently and thriving in a collaborative, team-oriented environment.
  • Technology Proficiency: Familiarity with Greenhouse (ATS) is advantageous.

Tools and Platforms: Greenhouse ATS, Linkedin Recruiter, Hired, Gem, G-Suite

Dialpad Benefits and Perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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