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Software Engineer - Billing

Kitchener, Canada

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers

Your Role

As a Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs.  You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.

This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office. 

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well designed, long term solution that saves everyone time in the long run.

 

What you’ll do

You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.

  • Build reusable, well defined APIs that are consumed in product code.
  • Monitor for performance and accuracy of how we bill our customers.
  • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
  • You will identify classes of problems across the system and come up with solutions in the form of a  long term engineering roadmap
  • Mentor new hires to help the team grow.

Skills you’ll bring

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 4+ years of software development experience. 
  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud deployed solutions 

Our tech stack

Backend:

  • Google Cloud Platform.
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search.
  • Python.

Frontend:

  • VueJS (single page application).
  • Electron.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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