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Client Account Executive, Mid-Market

Austin, US

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

This position reports to our Sales Manager and has the opportunity to be based in our Austin Office.

What you’ll do

  • Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
  • Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
  • Generate pipeline and drive an efficient sales process.
  • Achieve or exceed quarterly revenue goals.
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers. 
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills you’ll bring

  • 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
  • Ability to communicate, present, and influence key stakeholders and decision-makers.
  • Experience with solution selling techniques such as SPICED and/or MEDDICC.
  • Experience providing timely and accurate forecasts to sales leadership. 
  • Excellent time management skills with the ability to track numerous details.
  • Willingness to travel to customer locations or events as needed.
  • SaaS sales background required, with bonus points for UCaaS/CCaaS.
  • Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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