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QA Engineer

Kitchener, Canada

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team
Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role
We are seeking an experienced and skilled manual Test Engineer to join our team, specializing in the testing and quality assurance of phone and video conferencing room devices. The ideal candidate will have 3 to 5 years of experience in testing complex hardware and software systems, with a strong focus on audio and video technologies.

This role is crucial in ensuring that our products meet the highest standards of quality, reliability, and user satisfaction.

Upon offer, the candidate will support the functional validation against requirements for new feature support for the various Desk Phone and Video Conferencing Devices. The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards the overall Test automation initiatives.

What you’ll do [i.e., Responsibilities]

  • Collaborating with stakeholders to understand application requirements of new features and user expectations.
  • Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
  • Defining the scope of manual and automated testing based on the application's complexity and criticality.
  • Executing Functional test cases and automated test cases for the Poly, Yealink and Cisco audio/video devices.
  • Create and Maintaining test cases and scripts within the Test Management System.
  • Analyzing test results and investigating test failures to identify root causes and provide detailed reports.
  • Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

Skills you’ll bring [i.e., Qualifications]

  • 3 to 5 years of qualitative work experience in testing VoIP, Telecommunication Systems, and Communication technologies.
  • Experienced in Configuration & installation of AV devices, eg, Poly, Cisco, Yealink, Logitech, Microsoft Teams.
  • Extensive experience in testing audio/video technologies, including codecs, streaming, and real-time communication.
  • Perform routine testing and problem diagnosis for AV equipment such as microphones, speakers, amplifiers & Display Equipment.
  • Videoconferencing experience including operation, call set-up and equipment.
  • Experience with network testing tools and techniques, including Wireshark, traffic simulators, and protocol analyzers.
  • Experience with WebRTC and SIP protocols is a plus.
  • Strong problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work on multiple simultaneous projects/initiatives.
  • Experience in working with Analytical or Statistical Data is a plus.

Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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