Billing Support Representative

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Billing Support Representative, you will manage daily inbound and outbound inquiries in a timely manner. You will work closely with our customers and fellow internal teams to help resolve time-sensitive requests. In addition, you will help bring attention to detail, accuracy, knowledge, and communication within your Billing Support team to help create processes that promote an excellent skill set. 

As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide world-class customer support. You will be responsible for overseeing all aspects of Billing, Fraud, and Accounts Receivable inquiries to promote excellent customer support within our organization. In this role, you will combine your experience in Finance, Accounting, and Customer Support to thrive and provide world-class support. 

Dialpad’s Billing Support & Fraud team plays an essential role in Dialpad’s mission to make business communications great. This team collaborates closely with people from many different backgrounds and can de-escalate situations when necessary. We improve the overall interactions between our customers and internal teams in all aspects related to Billing. 

This position reports to our Billing Support Manager and has the opportunity to be based in our Pasig City, Metro Manila Office.

What You’ll Do 

• Own customer interactions across all channels (phone, chat, and emails) by providing a world-class experience.
• Make intuitive decisions to de-escalate situations when necessary.
• Effectively analyze a request, problem, or issue, asking the right questions to build a solution and/or alternatives. 
• Navigate and utilize internal and external resources to provide solutions to our users.
• Work with the Support Development team to learn our product and internal processes.
• Contribute to our Billing Team by participating in meetings, focused training, and improvements of our product.

Skills You’ll Bring

• Bachelor's degree in Accounting/Finance or equivalent experience.
• 5 years of customer support & billing/accounting-related experience.
• Experience in debits/credits, accounting, and financial processes.
• Experience in collection inquiries.
• Excellent organizational and detail-oriented skills.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.