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Sr. Product Designer, Connect

Bangalore, India

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You’re seen as a leader within your product area, can navigate ambiguous projects well, and understand how to align your team to drive toward actionable next steps. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You may also mentor and assist other designers to help them grow.

The Product Design team at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and a desire to get things done are just as important as amazing craft skills.

This position reports to our Product Design Manager and has the opportunity to be based in our Bangalore, India Office.

What You’ll Do

  • Dig into complex problem spaces, identifying innovative features that advance Dialpad’s mission.
  • Be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution to all necessary stakeholders within the company.
  • Design beautiful, intuitive experiences and workflows.
  • Identify the needs of our customers, providing high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and features.
  • Help define the short- and long-term roadmap with your product area peers.
  • Regularly give and receive feedback on designs and strategic product decisions.
  • Communicate design decisions to leadership, product and design peers, and engineers.

Skills You’ll Bring

  • Excellent communication (verbal and written) and presentation skills.
  • Ability to inspire and drive end-to-end product and feature improvements.
  • Ability to reduce complex problems to first principles to ensure the core issues are addressed.
  • Exceptional visual design skills.
  • Knowledge and passion for interaction design.
  • Ability to prototype in Figma or other design tools (Bonus if you can do this in HTML).
  • Ability to think at a high level about product strategy.
  • Ability to think through the impacts of your design before heavily investing your time.
  • Ability to act as a Product Manager when needed to drive efforts forward.
  • Ability to think creatively and develop novel, innovative solutions.
  • Ability to work in a fast-paced, ambiguous work environment.

Minimum Qualifications:

  • BS/BA degree or equivalent years of experience.
  • A portfolio showcasing your work and strong visual design skills.
  • 5+ years of product design experience.
  • 5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools.

Preferred Qualifications:

  • Experience with real-time communication applications.
  • Experience working with desktop, mobile, and tablet applications.
  • Demonstrated experience working with AI in product design.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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