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QA Automation Engineer

Bengaluru, India

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

Dialpad’s QA team ensures the quality and reliability of our AI-first platform across web, mobile, and backend systems.

As a QA Automation Engineer, you will be a hands-on contributor responsible for automation execution and quality ownership of specific features/modules, leveraging modern tools and AI-assisted development to improve speed and coverage.

This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

What you’ll do

  • Build, execute, and maintain UI and API automated tests (Playwright/Selenium, Java/Python)
  • Perform end-to-end and regression testing, ensuring release readiness
  • Own QA for assigned modules, including:
    • Test planning and design
    • Automation coverage and execution
    • Regression sign-off
  • Achieve ~70–80% automation coverage with stable, reliable test suites
  • Analyze failures, identify defects, and provide clear root cause insights
  • Use AI tools (Copilot, Cursor, Gemini, etc.) to generate tests, debug, and improve coverage
  • Validate AI/LLM-driven features (prompt/response accuracy)
  • Collaborate with engineering on debugging and fix verification
  • Contribute to CI/CD pipelines (GitHub Actions)

Skills you’ll bring

  • 5–8 years in QA / Test Automation
  • Strong experience in Java or Python + Playwright/Selenium
  • Solid understanding of UI, API, functional, and regression testing
  • Experience with REST APIs, Postman, and CI/CD pipelines
  • Exposure to AI-assisted coding tools (or willingness to learn)
  • Strong debugging, analytical, and communication skill

Nice to Have

  • Experience with VoIP, contact center, or communication platforms
  • Exposure to performance or reliability testing

Tech Stack

  • Languages: Java, Python
  • Automation: Selenium, Playwright, TestNG, BDD
  • API Testing: REST Assured, Postman
  • CI/CD: GitHub Actions (GHA)
  • Dev Tools: Git, GitHub, Jira

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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