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Head of Growth

San Ramon, US

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Growth Leader, you’ll own acquisition, activation, retention, monetization, and referral for self-service customers across Dialpad’s suite of products. You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact.

You will be responsible for continually improving and optimizing our online signup and expansion flows, and will act as the connective tissue between our growth strategy and execution.

This position reports to our Chief Operating Officer and has the opportunity to be based in a U.S. hub site, including San Ramon, CA, Denver, CO, Austin, TX, or Tempe, AZ.

What you’ll do

  • Own growth performance across the entire self-service funnel, from acquisition and signup through activation, expansion, and retention.
  • Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell.
  • Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact.
  • Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions.
  • Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results.
  • Select and implement tools for A/B testing, behavioral analytics, and customer communication.
  • Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value.
  • Evangelize a growth culture and risk-taking, communicating effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations.

Skills you’ll bring

  • 10+ years of experience in growth or product-led growth roles at B2B SaaS companies.
  • Strong understanding of user analytics, experimentation, and growth metrics. Expert knowledge of digital marketing performance principles and analytics tools.
  • Exceptional analytical and problem-solving skills, with a data-driven mindset.
  • Ability to build strong relationships with both technical and business stakeholders.
  • Deep understanding of growth loops, virality, and user engagement drivers.
  • Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment.
  • Technical literacy at a level to understand the codebase enough to assess the difficulty of execution; coding competency is a plus.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range

$210,750 - $266,625 USD

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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