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National Account Manager

Chicago, US

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a National Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.  You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners. Our PAM teams work closely with the National Team as they are our program's new business and partner recruitment engine.

What you’ll do

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • Confidently present the Dialpad company presentation and product demonstration to channel partners.
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and partner portal access.
  • You’ll focus on building long-standing relationships with partners, consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle.
  • You’ll work closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.
  • You will be an integral part of GTM motions.

Skills you’ll bring 

  • 2+ years of experience in channel management and/or technology sales.
  • Recent experience working for an emerging tech company.
  • Has met/exceeded own direct sales goals.
  • Must demonstrate a proven methodology to prospect and build a pipeline.
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field).
  • Proven track record of sustained over-performance against sales quota and pipeline goals.

Why Join Dialpad

  • Work at the center of the AI transformation in business communications
  • Build and ship agentic AI products that are redefining how companies operate
  • Join a team where AI amplifies every employee’s impact
  • Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. 

 Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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