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Developer Support Engineer

São Paulo

About the role

We're looking for our next Developer Support Engineer. Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform.

 

On a typical day, you will…

  • Support customers in the development and use of the Digibee Platform.
  • Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
  • Troubleshoot technical issues diagnosing and repairing faults.
  • Conduct customers to get to the root of their problem quickly.
  • Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.
  • Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
  • Execution of the processes in order to maintain the Customer Support Service at high quality levels.

 

What you'll need to bring..

  • Solid knowledge in programming logic and mastery of integration patterns;
  • Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;
  • Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS;
  • Ability to act in critical incidents with agility and assertiveness in communicating with other teams.
  • Investigative profile
  • Attention to detail, problem-solving skills, good written and verbal communication.
  • English fluent skills



It's a plus if you have...

  • Spanish Language Skills
  • Basic Networking concepts
  • Knowledge of cloud architecture, networking, and DevOps best practices.

 

Our Perks And Benefits

  • We're remote first, with a flexible working schedule
  • Health care
  • R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
  • Life insurance
  • Child care assistance
  • Gympass
  • English course: we have a partnership for group classes for R$100 monthly

Our culture

We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!

At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.

We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position.

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U.S. Standard Demographic Questions

We are committed to building a better place for all and providing a welcoming and inclusive work environment. To help us with this purpose, we invite you to complete this optional survey. Your responses will be used to identify areas of improvement in our hiring process and to support diversity initiatives. Submission of this information is entirely voluntary, and whatever your decision, it will not affect your application status.

 

Estamos empenhados em construir um lugar melhor para todos e proporcionar um ambiente acolhedor e inclusivo. Para nos ajudar com esse propósito, convidamos você a preencher esta pesquisa opcional. Suas respostas serão usadas para identificar áreas de melhoria em nosso processo de contratação e apoiar iniciativas de diversidade. O envio dessas informações é totalmente voluntário e, qualquer que seja sua decisão, não afetará a sua candidatura.

 

Estamos comprometidos a construir un mejor lugar para todos y brindar un ambiente de trabajo acogedor e inclusivo. Para ayudarnos con este propósito, lo invitamos a completar esta encuesta opcional. Sus respuestas pueden usarse para identificar áreas de mejora en nuestro proceso de contratación y apoyar iniciativas de diversidad. El envío de esta información es totalmente voluntario y cualquiera que sea su decisión, no afectará su solicitud.

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