Developer Support Engineer (Night Shift)
About Digibee
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.
Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.
About the role
We're looking for our next Developer Support Engineer. Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform.
On a typical day, you will…
- Support customers in the development and use of the Digibee Platform.
- Contribute to improving customer support by promptly responding to clients' requests and dealing with complaints.
- Troubleshoot technical issues and contribute to diagnosing and repairing faults.
- Participate in customer meetings to get to the root of their problems quickly.
- Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.
- Support the processes to maintain the Customer Support Service at high-quality levels.
What you’ll need to bring
- Experience in programming logic and mastery of integration patterns;
- Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;
- Ability to act in critical incidents with agility and assertiveness in communicating with other teams.
- Investigative profile
- Attention to detail, problem-solving skills, good written and verbal communication.
- English fluent skills
- Spanish skills
Nice to have
- Basic Networking concepts
- Knowledge of cloud architecture, networking, and DevOps best practices.
Location
Brazil
Our perks and benefits
- Health care
- Dental care
- R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
- Life insurance
- Child care assistance
- Wellhub (Gympass)
- English course: we have a partnership for group classes for R$100 monthly
- Global Equity Program
Our culture
We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!
At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.
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We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position.
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