IT Manager

 

 

Company Overview:

 

Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind.

At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do.

We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team!

 

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

*This role sits on site in our Denver office*

The Role:

Digible is seeking a proactive, hands-on IT Manager to lead our internal technology function and support a growing hybrid workforce. The role will take ownership of day-to-day IT operations, system administration, security hygiene, vendor management, and strategic technology planning.

You will ensure Digible’s systems are secure, scalable, cost-effective, and resilient — supporting both our Denver office and our distributed workforce. This role is not just support-oriented; it is responsible for defining our internal IT strategy, reducing system redundancy, and ensuring our technology stack delivers connectivity and keeps pace with our rapid growth.

You’ll serve as the primary point of contact for all employee technology needs, delivering a thoughtful, high-touch experience that reflects Digible’s employee-first mindset. Your work will not only resolve issues, it will delight our teams and remove friction from their day-to-day. At the same time, you will shape the IT roadmap that enables Digible to scale efficiently and intelligently.

You’ll love this job if you are:

• A Systems Thinker: You see beyond day-to-day tickets to the long-term architecture needed for scale, reliability, and cost efficiency.
• A Strategic Executor: You can translate high-level technology goals into practical roadmaps, processes, and tools that simply work.
• An Outcome-Driven Operator: You enjoy diagnosing issues quickly, eliminating friction, and delivering measurable improvements in employee productivity.
• A Service-Oriented Partner: You take pride in supporting employees, helping them stay productive, and providing calm, effective solutions.
• A Process Architect: You build scalable provisioning, access control, security, and compliance workflows that strengthen operational continuity.
• A Connector & Collaborator: You work closely with Operations, Product, and Engineering to ensure our systems and infrastructure support business growth.
• A Proactive Problem-Solver: You anticipate issues before they occur and design solutions that improve stability, redundancy, and uptime.
• A Cost-Conscious Technologist: You balance performance, scalability, and total cost of ownership — always seeking consolidation, efficiency, and ROI.

What you’ll do:

Employee Support & Operations

• Support employees across hardware, software, account access, basic networking, and system troubleshooting.
• Provide coverage for the Denver office during working hours, including A/V support, conference rooms, and basic on-site network troubleshooting.
• Maintain clear SLAs, communication standards, and support mechanisms to ensure a high-quality employee experience.
• Deliver “white-glove” onboarding and offboarding, including device setup, permissioning, and access configuration.

Technology Systems & Administration

• Own administration and configuration of core systems including Google Workspace, Slack, Notion, Zoom, MDM tools (e.g., Kandji or Mosyle), VPN solutions, and SSO/permissioning layers.
• Ensure systems are secure, resilient, and regularly maintained, including updates, patches, and configuration improvements.
• Lead adoption and rollout of new tools, systems, and software changes with clear documentation and communication.
• Ensure systems are properly governed, with clear permissioning, lifecycle management, and utilization visibility.

Asset & Hardware Management

• Manage the full lifecycle of employee hardware: provisioning, shipping, tracking, ongoing maintenance, and reclamation during offboarding.
• Maintain our asset inventory system with accuracy and accountability across a distributed workforce.
• Oversee on-site hardware: networking equipment, Wi-Fi, printers, A/V systems, office security equipment (door access, video etc…)

Vendor & Partner Management

• Manage and optimize the relationship with Digible’s outsourced IT partners, leveraging them for after-hours coverage, skill gaps, and escalations.
• Oversee all IT-related vendor relationships, including networking providers, SaaS platforms, and security consultants.
• Evaluate opportunities to reduce or consolidate general software spend and improve system governance without sacrificing reliability.

IT Strategy, Redundancy, and Scalability

• Develop and execute Digible’s IT strategy aligned with company growth, hybrid operations, and global expansion.
• Identify opportunities to scale infrastructure in advance of hiring and organizational growth.
• Ensure redundancy, connectivity, and risk mitigation across systems (e.g., backup processes, device management, SSO adoption, network reliability).
• Recommend future-state solutions that improve efficiency, reliability, cost management, and security.

Security & Compliance

• Partner with external advisors and internal stakeholders to maintain lightweight infosec and compliance processes.
• Support companywide security hygiene, including device compliance, MDM enforcement, permission audits, and basic security incident response.
• Contribute to policy development and documentation for secure, scalable operations.

Across all responsibilities, you will focus on improving platform stability, preparing systems for scale, and maximizing employee productivity and uptime.

How success will be measured:

• System Stability & Incident Reduction
• Average resolution time (MTTR) for employee-impacting incidents
• Number of repeat incidents (proxy for root-cause effectiveness)
• Employee Onboarding Accuracy & Time-to-Readiness
• Number of day-1 IT tickets per new hire
• Ticket Resolution Speed & Employee Satisfaction
• Ticket resolution time vs. SLA
• Software Spend Efficiency & License Governance
• Reduction in software spend (via consolidation, license optimization)

What you should have:

• 8+ years of hands-on IT experience supporting hybrid or distributed teams in a scaling environment.
• Strong experience with Google Workspace administration, MDM platforms, VPN technologies, and common SaaS tools (Slack, Zoom, Notion, etc.).
• Demonstrated ability to independently manage helpdesk, onboarding/offboarding, hardware provisioning, and IT operations.
• Strong troubleshooting instincts, high technical literacy, and comfort navigating ambiguous or rapidly changing environments.
• High EQ and excellent communication skills — you build trust quickly and support employees with patience and clarity.
• Experience managing small office networks, A/V systems, and on-site hardware.
• Experience coordinating and managing outsourced IT vendors and staff.
• A bias for action, ownership, and reliability.
• Exceptional communication skills with the ability to simplify complexity for both technical and non-technical audiences.
• A continuous improvement mindset with a strong bias toward systems thinking and process innovation.

This role primarily involves prolonged periods of sitting at a desk and working on a computer in a remote work environment.

While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.

Pay, perks, and such:

• Salary Range: $120,000 - $140,000
• 4-Day Work Week (32 Hour Work Week)
• Annual Bonus Opportunities!
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays! (not counting ones that fall on Friday!)
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• Mental and Physical Wellness Reimbursement Benefit
• $1000/year travel fund for employees who have been with Digible 3+ years
• Paid Parental Leave
• Dog-Friendly Office
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees!

 

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.