Merchandise Coordinator - Global Logistics & E- commerce Support
ABOUT THIS POSITION
We are seeking a highly organized and detail-oriented Merchandise Coordinator to join our Merchandising team. This coordinator role is a fantastic opportunity for someone with foundational experience in logistics, particularly international shipping and receiving, and a strong interest in the operations of an online e-commerce store. You will be the backbone of our global merchandise fulfillment, playing a critical role for the team and our organization
This role requires you to be onsite in our London, Ontario studio
RESPONSIBILITIES
- Manage and track all incoming (receiving) and outgoing (shipping) merchandise
inventory globally, utilizing appropriate carriers and following international customs
regulations. - Prepare and maintain all necessary shipping documentation (packing lists, commercial
invoices, customs forms) for worldwide movement of goods. - Assist in maintaining accurate inventory records across all storage locations, conducting
regular audits and cycle counts. - Serve as the primary point of contact for our warehouse partners, addressing day-to-day
shipping discrepancies, receiving issues, and inventory concerns. - Help monitor shipping costs, track vendor performance, and process related invoices for
logistics services while working closely with our finance team. - Monitor the online store order queue, ensuring timely processing, accurate picking, and
swift shipping from the fulfillment center.
Assist the team by investigating and resolving shipping errors, lost packages, and
delivery issues. - Support the E-commerce team by preparing and uploading product data, including
descriptions, weights, dimensions, and fulfillment requirements for new merchandise. - Assist in the forecasting and allocation of inventory for upcoming promotions, product
launches, and seasonal sales. - Event merchandise support (Inventory, planning, merchandising, and day of event tasks)
In-office support of on-site inventory and staff giveaway requests
REQUIREMENTS
- 1-2 years of experience in a logistics, warehouse operations, or merchandising role, with
- exposure to both shipping and receiving processes.
- Foundational understanding or demonstrable interest in international logistics, customs,
- and import/export documentation.
- Proficiency in Microsoft Excel (data entry, basic formulas) and experience working with
- Inventory Management Systems (IMS) or Warehouse Management Systems (WMS).
- Strong desire to learn and assist with the operational aspects of an online merchandise store.
- Practical experience in Supply Chain, Business, or a related field.
- Demonstrates strong logical, quantitative analysis and problem-solving skills
- Exceptional organizational skills, meticulous attention to detail, and excellent written and verbal communication skills.
Why Join Our Team?
- Be a core part of bringing exciting gaming merchandise to a passionate global fanbase.
- Opportunities for growth and professional development in both logistics and e-
commerce. - Collaborative, fun, and engaging work environment within the video game industry.
“Applicants must be legally eligible to work in Canada at the time of application.”
ABOUT DIGITAL EXTREMES
Founded in 1993 by James Schmalz, Digital Extremes ranks as one of the world's top independent video game development studios. Originating with the co-creation of Epic Games' multi-million unit selling Unreal® franchise including Unreal and Unreal Tournament, Digital Extremes went on to develop Dark Sector®, BioShock® for the PlayStation®3, the BioShock 2 multiplayer campaign, and The Darkness® II. The studio has reached its greatest critical and commercial success with the free-to-play action game, Warframe®, boasting a global community of 75 million registered players on PC, PS4™, PS5™, Xbox One™, Xbox Series X/S™, Nintendo Switch™, and iOS™. The studio's most recently announced project is the much anticipated Soulframe®, an open-world action-fantasy MMORPG title that is currently under development.
Digital Extremes is headquartered in London, Ontario, Canada, and is proud to be selected as one of Canada's Top 100 Employers.
For more information and exciting news related to Digital Extremes, please visit www.digitalextremes.com.
WHY WORK AT DIGITAL EXTREMES
At Digital Extremes, we don’t just make games - we craft immersive worlds that inspire and connect millions of players around the globe. Our award-winning studio is home to passionate, creative, and collaborative talent who thrive in a culture of innovation, inclusivity, and respect. We offer competitive compensation, industry-leading benefits, flexible work arrangements, and opportunities to grow your career while working on beloved titles like Warframe and the highly anticipated Soulframe. Whether you’re developing cutting-edge gameplay, designing stunning art, or supporting the teams that make it all happen, you’ll be part of a studio where your ideas matter, your contributions are valued, and your work leaves a lasting impact on our community.
Please note, some benefits may be subject to eligibility for employees.
JOIN US
At Digital Extremes, we believe our strength comes from the diversity of our people and the respect we show one another. We are an equal opportunity employer committed to creating a welcoming, accessible, and supportive environment where everyone can do their best work and feel valued for who they are. We welcome applications from all qualified individuals, including those from underrepresented communities and people with disabilities. If you require accommodations at any stage of the recruitment process, we will work with you to ensure you have the support you need. We truly appreciate your interest in joining our team, and while we may not be able to respond to every application, we will connect directly with candidates moving forward in the process.
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