Senior UX Researcher

Role Objective 

At Spin, we are looking for a Senior UX Researcher to lead and elevate our user research practice, helping us build relevant, intuitive, and evidence-based digital financial experiences. This person will play a key role in deeply understanding our users, generating actionable insights, and directly contributing to the evolution of our products: payments, remittances, wallets, cards, and more. We seek someone with vision, strategic thinking, and a hands-on approach.

Key Responsibilities 

• Lead end-to-end research, combining quantitative and qualitative methods to answer key business and product questions. 

• Design and execute studies on user behaviors, needs, and motivations in financial services. 

• Collaborate with product, design, technology, and data teams to define research questions and translate insights into decisions. 

• Integrate data sources such as Mixpanel, product metrics, and behavioral analysis with tools like interviews, surveys, usability testing, etc. 

• Map journeys, mental models, and opportunities in collaboration with teams. 

• Communicate findings clearly, strategically, and in an actionable way for different audiences. 

• Define and monitor user-centered experience metrics. 

• Mentor junior researchers and strengthen a data-driven decision-making culture. 

• Propose new research approaches, act as a change agent, and position UX Research as a key practice within Spin. 

Who We’re Looking For 

• 5 to 8 years of hands-on experience in UX Research. 

• Strong expertise in mixed methods (qual + quant), with a solid focus on quantitative analysis. 

• Knowledge of tools like Maze, Figma, Miro, Mixpanel, Advanced Excel, or SQL (preferred). 

• Background in consumer tech or high-impact digital products (not B2B). 

• Familiarity with digital financial products such as payments, cards, and accounts. 

• Ability to think in systems, identify patterns, and connect the dots. 

• Proactive attitude, intellectual curiosity, and the ability to work autonomously. 

• Clear communication, empathy, and a collaborative mindset. 

• Interest in building processes, advocating for UX Research, and taking it to the next level. 

• Fluent in English. 

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