BT Developer (Salesforce Developer)

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview

As Salesforce Developer, you will be responsible for the design, development, testing and implementation of elegant solutions in our Salesforce instance. This hand-on position is responsible for systems analysis, design, development, testing, implementation, documentation, and support of technical solutions within the Salesforce business applications.

Key Responsibilities

• Collaborate with cross functional teams and business stakeholders to understand objectives, provide support in developing technical solutions.
• Lead design, development, testing and deployment on Force.com platform.
• Support and resolve production problems/issues.
• Build custom solutions on the platform using Apex, Lightning (LWC, Aura), Visualforce • Develop complex integrations between SFDC and other systems, either through custom API or middleware tools such as Boomi
• Support Salesforce communities
• Enable, create, configure, manage membership, and deploy communities.
• Maintain the capabilities of the Community Workspaces (Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, etc.). Maintain the capabilities of the Community Builder and Visualforce (Modify templates, Create new pages, Add/Remove Components, Custom Objects, Custom navigation, Branding, Articles/Knowledge).
• Support and maintain the appropriate security model (Sharing & Users, Profiles, etc.).
• Support 3^rd party applications integrated to Salesforce.
• Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Implement solutions using standard Salesforce functionality including sharing rules, roles, profiles, etc. and standard features including Workflow, Process builder, and Flows.
• Create and maintain detailed business documentation, use case and data flows.
• Automate process, eliminating redundancy, and improving efficiency without sacrificing end-user experience

Required Experience/Skills:

• Bachelor or master’s degree in information technology, Computer Science or related field.
• 4+ years of experience in Salesforce development with a focus on Service Cloud.
• 3+ years' experience with Apex, Trigger, Visual Force and Force.com
• Strong proficiency with Force.com Platform skills (Apex, Lightning (LWC, Aura), SOQL, Unit Testing, Visualforce)
• Certifications Preferred: Salesforce Platform Developer I certification, Salesforce Service cloud certification, and Salesforce Experience Cloud certification
• UI/ UX: JavaScript, jQuery, CSS, AJAX, MVC,HTML
• Experience in implementing Enterprise Salesforce integration with (Soap/ REST API/ Web services/ Boomi)
• CTI Integration: Experience with CTI systems and integrations is a plus.
• Develop/Configure automation processes where necessary, using established design standards, core workflow principles that are scalable and simple to maintain.
• Ability to work with Salesforce Flows, Process Builder, Visualforce pages, Lightning app builder
• Experience implementing and managing third-party applications
• Experience with Salesforce/3rd-party ETL tools (Data Loader, DemandTools, Dataloader.io, etc.)
• Demonstrated experience leading and delivering complex, enterprise-wide projects.
• Strong quantitative and analytical skills.
• A passion for problem solving.
• Proven success and complete comfort working for high growth, fast-paced, rapidly changing, team-oriented environments.
• Excellent communication, documentation, and organizational skills

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}