Senior Technology Program Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview  

Diligent is looking for a Senior Technology Program Manager to facilitate Agile methodologies and positive change across one or more of our Product & Engineering teams. The Technology Program Manager should have excellent knowledge of the Scrum framework, they will need the ability to coordinate people and projects with a mindset on delivering value and ensuring business objective are achieved. 

Key Responsibilities  

• Works on more complex projects / programs involving stakeholders from different disciplines​. 
• Able to define program goals, communicate project progress and status, manage dependencies, track and mitigate risk. ​ 
• Communicates clearly based on seniority / interest of the audience.​ 
• Has excellent understanding of processes and ensures those are kept by mentoring and coaching the teams and less senior program managers.  

Required Experience/Skills:  

• 5-7 years’ experience in a Scrum master role. 
• Manage the delivery team(s) to meet key milestones, identifying risks and managing stakeholder expectations 
• Proficiency in Project Management tools (e.g., Microsoft Project, Atlassian suite (JIRA/Confluence), TFS etc.) 
• Experienced in the delivery of projects in an agile environment 
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success and value delivered 
• Excellent communication with the ability to connect and engage across multiple teams 
• Excellent written, verbal, and interpersonal skills; must be capable of focusing and maintaining project directions and be able to lead and motivate teams of specialist technical and/or business resources, as well as management of stakeholders 
• Strong problem solving, analytic, and time management skills working in a fast-paced environment 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}