Business Systems Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Overview:

Diligent’s Business Technology Project Management Office (PMO) is looking for an entry/mid-level Project Manager/Business Analyst to join its team. This position will report to the Senior Business Technology Program Manager. The Business Technology PMO is part of the broader Business Technology group which oversees business-critical systems and programs, supporting both front-office (Sales, Sales Ops, Customer Success, Customer Support) and back-office (HR, Finance, Legal, Technology, Security, Product) functions. This role will work directly with stakeholders across the business including functional business leaders as well as Business Technology engineers and management to drive completion of business-critical projects, build project management competency within the broader team, complete various BT-related administration and operations tasks, and evolve PMO processes including reporting and tracking of projects and SaaS spend across the organization. This role will work with teammates and stakeholders located in global time zones including US Pacific, US Eastern, Ireland, UK, Budapest and Bangalore. It is expected that on occasion meetings will be held outside of the standard business hours of the applicant’s time zone.   

Key responsibilities: 

• Serve as the main point of contact for driving business technology projects including leading of requirements elicitation, business case development, stakeholder management, ownership of weekly project status meetings, project updates, and project risks and dependencies
• Management of projects and process improvement involving the following platforms: Salesforce, Gainsight, Oracle, ServiceNow, Okta, Atlassian Jira + Confluence, Office365, Greenhouse, DocuSign CLM and others
• Management of projects and process improvement involving the following process areas: employee lifecycle management (onboarding, offboarding, transfers), sales operations, quote-to-cash, AI, HR data, development and product processes, IT support, employee enablement, hardware provisioning, business process automation, SaaS spend management, information security, legal operations, system integrations, and others
• Coordination with functional business leads and business technology engineers to drive projects from inception to completion
• Management of day-to-day activities ensuring tasks are completed on time, within scope and budget
• Work with business leaders to identify business process gaps, ideate through improvements and develop detailed plan for improvement implementation
• Tracking of projects post-implementation to assess business ROI against expected outcomes
• Direction and vision setting for projects and ability to align functional groups on project priorities
• Assist Senior Program Manager with building of strong relationships with front-office and back-office leaders through project work and business process improvement
• Assist Senior Program Manager with evolution of Business Technology’s communications and project reporting programs including authoring and delivery of project reports during monthly BT SteerCo meetings 

 Required Experience/Skills: 

• Bachelor's degree in business, IT, computer science or related field
• Comfortable organizing and leading meetings with a broad group of stakeholders including executives
• Comfortable leading projects with a broad group of stakeholders including executives
• General familiarity with business systems including email and file services, single sign-on, active directory, CRM, HRIS, ITSM, IPaaS, IAM platforms
• Ability to work in a highly collaborative and fast-paced environment
• Ability to manage project risks through a proactive approach and RAID log management
• Strong work ethic
• Interpersonal and people management skills
• Knowledge of formal project management methods, techniques, and tools
• Strong attention to detail regarding project planning and documentation
• Excellent organizational skills and attention to detail
• Task-oriented individual, capable of taking ownership of projects and bringing them to completion 

Preferred Qualifications:  

• 1-2 years of project management or business analysis experience
• Project Management Institute (PMI) certifications are a plus 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}