Instructional Training Specialist

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview: 

We are seeking a dynamic and experienced Training Specialist to join our Global Customer Support Training Team. The ideal candidate will be instrumental in developing and delivering high-quality training materials and sessions to enhance the capabilities of our Customer Support staff. This role requires a creative and strategic thinker who is passionate about leveraging educational technologies to create impactful learning experiences.

Key Responsibilities 

• Work collaboratively with stakeholders and SMEs to identify training needs and objectives, ensuring the training material is aligned with business goals and strategies.
• Design, develop, and implement engaging and effective training materials and courses tailored for specific teams, including eLearning modules, instructor-led training sessions, and multimedia content.
• Facilitate live training sessions, workshops, and webinars, demonstrating a high level of comfort and effectiveness in presenting and engaging with the audience.
• Evaluate the effectiveness of training programs, making data-driven recommendations for improvement, and updating materials as needed to reflect changes in products, processes, or department strategies.

 Required Experience/Skills

• Native level of English proficiency, with exceptional written and verbal communication skills.
• 3-5 years of Instructional Design, training delivery, and/or learning consultation experience.
• Demonstrated proficiency in using instructional design tools and software, including eLearning authoring tools (Rise360, Articulate Storyline, Adobe Captivate), video editing software (Camtasia) and LMS/LXP platforms.
• Demonstrated experience in facilitating live training sessions, both in-person and virtually, with a proven ability to engage and motivate learners.
• Demonstrated project management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Creative thinker with strong analytical and problem-solving skills, capable of working both independently and as part of a team

Preferred Experience/Skills 

• A “Train the Trainer” or equivalent qualification would be a plus

• Resourceful, organized, efficient and professional

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}