Product Content Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:  

As a Product Content Manager, you will eliminate knowledge gaps that exist between our technology solutions and our customers’ audit, risk, and compliance challenges. To be successful in this role, you will see beyond buttons and features. You will contribute to the organization’s vision, managing strategic content initiatives and laying scalable and maintainable foundations for content production and delivery. You’ll be a recognized leader within the team, creating, and enabling the creation of, multi-channel, single-sourced content that answers the real questions our users have. 

This demonstrated leader of makers focuses on managing the associate, intermediate, and senior members of the team. Works to nurture and develop talent and identify future leaders. Part operational and part strategic, translates strategic goals into operational objectives, ensuring the work of individual contributors always moves the team closer to its objectives. 

Key Responsibilities  

• Provide day-to-day guidance and support to your early career team members, helping them translate the department's vision into clear, actionable tasks for technical content creation. Ensure they understand the roadmap and how their work contributes to broader goals.
• Ensure that individual contributors are consistently aligned with the team's strategic objectives. Actively monitor their progress to make sure they are producing high-quality work that moves the team forward, and that they understand the impact of their contributions.
• Address common challenges in content creation, such as usability, findability, and readability. Help your team navigate these obstacles by fostering clear communication and collaboration between authors, content, and their target audience.
• Support your writers directly on a daily basis, ensuring they stay productive and meet deadlines while maintaining a high standard of quality in their work. Provide regular feedback and constructive guidance to help them grow and succeed.
• Leverage data and research to make informed decisions about content performance and team effectiveness. Foster a culture where your team uses data to improve their work and understand how it impacts customer outcomes, not just metrics.
• Handle difficult conversations effectively, maintaining professionalism and ensuring boundaries are respected. Advocate for the best interests of the team and business, making tough decisions and saying no when necessary.
• Provide clear, actionable feedback and instructions to your team, but also focus on empowering them to develop their skills and become more self-sufficient in the long term.
• Set clear expectations for your direct reports and follow up regularly to ensure those expectations are met. Take proactive steps to address issues early and provide ongoing coaching and support as needed.
• Lead by example by contributing to content creation and demonstrating technical writing best practices. As a contributing manager, you balance managerial duties with hands-on work to model the skills and standards expected from your team.
• Spend up to 60% of your time focused on supporting your team, helping them develop their skills, and ensuring they meet their goals. The remaining 40% is spent collaborating with peers and senior leadership. Regularly meet with your direct reports, typically on a weekly basis, to offer guidance and check in on progress.
• Participate in or lead operational meetings such as standups and planning sessions as needed, providing guidance to keep projects on track and ensuring your team's contributions are aligned with overall objectives. 

Required Experience/Skills  

• 10+ years of relevant experience in technical writing.
• 5+ years of experience as a lead writer or a manager.
• End-to-end technical documentation experience in structured authoring environment.
• 2+ years of program management experience and ability to track work via JIRA tickets and/or any other tools or artifacts.
• Experience in people management, managed a team of at least 5 technical writers, conducted performance evaluations and goal setting.
• Educational qualification: Graduate or postgraduate degree in English/ Communications/ Engineering. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}