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Strategic Account Manager

New York, New York, United States

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview 

As an Account Manager, you are responsible for driving revenue through the proactive cultivation of customer accounts, developing strategic account plans, and building key business relationships with Diligent’s existing strategic enterprise clients. Your role requires a strong focus on strategic account management, identifying and developing enterprise solution-selling opportunities and working with product specialist Sales, Customer Success and Marketing teams to close transactions and drive revenue growth. You will have strong relationship management and sales skills, be highly motivated, team-oriented and able to influence internal and external stakeholders to achieve client development and sales goals.  Ultimately, you are responsible for the overall customer relationship management and revenue growth of Diligent’s largest and most critical clients.

Key Responsibilities 

  • Prepare strategic account plans for each key account which will map organization plans, identify new sales/cross-sell/up-sell opportunities, develop tactical sales plans and map out current and future revenue projections. 
  • Collaborate with Sales, Marketing, Finance, Operations, and Product leadership to develop specific account management plans to meet assigned accounts’ needs and an overall strategy to optimize sales and retention opportunities. 
  • Collaborate with marketing, sales and product teams to share account knowledge and execute on account strategies 
  • Initiate and deliver proposed solutions to C-Suite and Executive level clients across multiple levels and divisions, to meet the needs of the organization as it relates to the full suite of Governance Cloud products, as appropriate. 
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. 
  • Use Salesforce to drive organization and management of leads, opportunities and relationship touch-points.  
  • Work closely with Customer Success team to ensure successful roll-out, adoption, and on-going use of the product. 

Required Experience/Skills: 

  • Proven track record with 5+ years in direct client-facing sales roles focused on enterprise/strategic/key account clients within a software or SaaS product environment. 
  • Proven ability to effectively demo and sell complex, multi-product solutions, and articulate Diligent’s value proposition to clients and their key stakeholders. 
  • Excellent communication and influencing skills through verbal, written, and interpersonal presentation. 
  • Ability to manage and generate revenue from existing customers through a conscientious and relationship-driven approach. 
  • Good organizational skills with the ability to set priorities and be flexible in changing, fast-paced, and high stress environment. 
  • Strong negotiation skills and competency in managing large service agreements across their lifecycle. 
  • Experience producing client deliverables such as communications plans, SOP’s, strategic account plans, etc. 
  • Ability to travel up to 20-30%.

U.S pay range

$115,000 - $140,000 USD

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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