Director, Product Content

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

About the Role 

We’re looking for a visionary Director of Product Content to lead our global team of technical writers and UX writers. This role will shape the future of how content is created, delivered, and maintained at scale by blending human expertise with emerging AI technologies. 

The ideal candidate is both a strategic leader and a hands-on change agent who has successfully led content organizations through a transformation from traditional, manually maintained content to scalable, AI-assisted systems. You’ll drive the adoption of AI and automation to increase efficiency, reduce manual effort, and improve the consistency and personalization of user-facing content across our products. 

You’ll partner across design, product, engineering, and support to deliver clear, helpful, and timely product content that empowers users and improves product adoption and satisfaction. 

Key Responsibilities 

1. Lead and Develop a Global Content Team 

• Manage, mentor, and scale a high-performing international team technical writers and UX writers distributed across time zones and cultures from our Bangalore center of excellence. 

• Build a team culture that balances creativity, accountability, and adaptability in a rapidly evolving content landscape. 

• Identify and cultivate future-facing skills in AI-assisted writing, prompt engineering, structured content, and modular documentation. 

2. Spearhead AI-Powered Content Transformation 

• Define and execute a long-term vision for transforming the content team from a traditional documentation model to an AI-augmented content organization. 

• Evaluate and implement AI tools (e.g., LLMs, summarization, localization engines, structured content generation) to automate low-value tasks such as: 

• First drafts of support articles 

• Release note summaries 

• Personalized help content 

• Tagging and metadata enrichment 

• Translation and localization workflows 

• Establish scalable workflows that combine human editorial oversight with machine-generated content. 

• Partner with Legal, Security, and Product teams to ensure AI-generated content meets compliance, quality, and brand standards. 

3. Drive Strategic Content Initiatives 

• Own the end-to-end strategy and operations for help content, support articles, onboarding flows, and in-product documentation. 

• Ensure all content is discoverable, accessible, and tailored to user needs across platforms and touchpoints. 

• Collaborate with Product and Engineering to integrate contextual help, tooltips, and AI assistants into the core product experience. 

4. Build Infrastructure for Scale 

• Standardize content models, taxonomies, governance frameworks, and performance metrics that support AI and non-AI content production. 

• Drive continuous improvement through measurement, user feedback, and proactive content maintenance. 

• Lead change management efforts to align stakeholders and train teams on new AI-driven processes and tools. 

5. Partner Across the Organization 

• Serve as a key voice in Design and Product leadership conversations around user experience, support scalability, and content innovation. 
• Collaborate with international teams to ensure content localization and cultural nuances are preserved even as automation scales. 

Qualifications 

• 10+ years of experience in technical writing including 5+ years leading large or distributed teams.  

• 3-5 years leading UX writing and content strategy efforts and articulating their impact to the business.  

• Must be interested in shaping the future of content by championing AI-powered tools and workflows that elevate how teams work and scale. 

• Some understanding of LLMs, prompt engineering, structured content, and content lifecycle automation 

• Experience building content governance frameworks that blend human expertise with machine scale 

• Proven ability to lead cross-functional initiatives, especially with Design, Product, Engineering, and Support 

• Experience working across global time zones and cultures; high EQ and strong communication skills 

• Background in SaaS, enterprise software, or other technical domains is highly preferred 
• Passion for developing talent and hiring for the next generation of AI-native content teams 

To be considered for an offer, candidates must be able to clearly express their perspective on several of the topics outlined below. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

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