AI Automation Engineer – SE Innovation Center

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview: 

Diligent is launching a SE Innovation Center within the Global SE Center of Excellence (CoE) to rapidly drive sales efficiency and internal AI transformation. We are looking for a dynamic, hands-on AI Automation Engineer to lead innovation and automation initiatives focused on the presales process.

This role will blend consulting rigor, process design, and technical execution — moving from business case to prototype to scaled implementation. You’ll serve as an internal change agent, building AI-powered tools and agentic workflows that streamline how SEs operate across our platform

Key Responsibilities

You will own projects across three major phases:

1. Consult & Prioritize

• Identify operational pain points across SE workflows by collaborating with SEs, sales, enablement, and product teams
• Build business cases with clear ROI, effort-impact analysis, and prioritization logic
• Document current state processes and propose automation use cases across activities like RFPs, demo prep, sales discovery, and documentation

2. Prototype & Build

• Rapidly develop agentic or AI-powered tools using technologies like GPT APIs, LangChain, open-source LLMs, Zapier, Make, Python, or cloud-native solutions
• Pilot tools in the APAC SE team (our SE Innovation Centre) before global rollout
• Design for usability, iterating based on SE feedback and integration complexity

3. Launch & Drive Adoption

• Partner with Enablement and CoE leads to train, scale, and drive adoption
• Define success metrics (e.g., hours saved, adoption rates, quality improvements) and continuously iterate
• Maintain documentation, troubleshoot issues, and support internal onboarding of new tools

Required Qualifications

• 3+ internal AI/automation tools successfully adopted by SEs to improve productivity or quality
• Business cases and outcomes clearly articulated and tracked
• High visibility and partnership across SE pillars, PMM, Enablement, and Platform BU
• Seen as a force multiplier by the SE team — blending innovation with impact
• Bachelor’s degree in Computer Science, AI/ML, Data Science, Engineering, or a related field
• 5+ years in a technical role (SE, data, DevOps, scripting, systems) with recent hands-on work in GenAI solutions
• Experience working as a sales engineer, technical consultant, or in an internal enablement/ops role is a strong plus
• Comfort with GenAI tools and frameworks like GPT, LangChain, Scikit-learn, Hugging Face
• Experience scripting or building lightweight apps using Python, JavaScript, or similar
• Working knowledge of API integrations, cloud AI services (AWS/GCP/Azure), and MLOps/LLMOps preferred
• Strong ability to translate business processes into technical opportunities
• Proven track record of designing efficient workflows and automations that stick
• Can speak both “engineer” and “sales” — able to simplify technical solutions for business users
• Proactive and curious — you tinker, test, and iterate
• Strong communicator who can influence and educate across functions
• Committed to responsible AI, privacy, and secure solution design

Preferred Qualifications

• Experience deploying AI/ML or agentic tools inside a high-growth SaaS environment
• Familiarity with CRM (e.g., Salesforce), presales tools (e.g., Gong, Clari), or internal platforms
• Demonstrated ability to own full lifecycle of internal-facing tool development — from idea to impact

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

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