Staff Site Reliability Engineer

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:  

Diligent is looking for a Staff Site Reliability Engineer (SRE) with a strong software engineering background to lead initiatives that ensure the reliability, scalability, and performance of our applications and infrastructure. This role is ideal for someone passionate about automation, observability, and continuous improvement in production environments. 

The ideal candidate is a seasoned Site Reliability Engineer with a strong background in automation, performance optimization, and operational excellence. You are passionate about building resilient systems and thrive in fast-paced, complex environments. Strong communication skills will be required as you will be working with multiple engineering teams to implement more efficient and reliable procedures. 

Key Responsibilities  

• Support multiple Diligent datacentres and deployments in the Cloud (AWS, Azure, GCP).
• Lead and improve daily operational processes across production environments.
• Contribute to incident management and response efforts, conduct root cause analysis and lead retrospective reviews for all Diligent applications.
• Drive observability, cost optimization, and security best practices across multiple cloud environments.
• Build self-service tools and automation pipelines to enhance developer productivity and system reliability.
• Implement Infrastructure as Code practices for consistent environment management.
• Collaborate with engineering and SRE teams to improve system performance, maintainability, and scalability.
• Mentor team members and promote SRE best practices across engineering teams. 

Required Experience/Skills  

• 7+ years of professional experience in Software Engineering, DevOps, or Site Reliability Engineering.
• Experience with Infrastructure as Code (IaC) using AWS CDK, CDKTF (Terraform CDK), or Terraform.
• Proficiency in designing, implementing, and testing scalable software architectures.
• Experience with CI/CD pipelines (GitHub Actions, CodePipeline, or similar).
• Strong automation and scripting abilities for operational workflows and cloud infrastructure.
• Strong communication of technical and AI-related concepts to diverse stakeholders; proven ability to lead projects, influence engineering culture, and mentor peers in AI-augmented workflows.
• Excellent problem-solving skills. 

Preferred Experience/Skills  

• Familiarity with monitoring and observability tools like OpenSearch (Elastic), SignalFX, or AWS-native services.
• Leverage AI-powered development tools (e.g., GitHub Copilot, CLI assistants, code generation tools) to enhance productivity and streamline workflows.
• Set up monitoring, alerting, and logging systems using AWS CloudWatch, CloudTrail, and third-party tools to ensure system health, security, and performance.   
• Up to date knowledge of modern programming/scripting languages such as .Net, Typescript, Python, PowerShell, Golang.
• Hands-on experience with CDK Pipelines, Step Functions, and AWS-native DevOps tooling.
• Good working experience for a wide range of technologies, frameworks, and platforms such as AWS Cloud, Windows, Linux, and Kubernetes.
• Experience on SQL databases and optimizations. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}