GTM Systems & Automation Manager

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

About the Role

Diligent is seeking a Manager, GTM Systems & Automation to operationalize and scale our commercial tech stack. This role sits at the center of Diligent’s AI-first GTM strategy and will be responsible for governing our sales technology ecosystem, driving workflow automation, and ensuring our systems work seamlessly together to enable the field.

What You’ll Be Doing

Systems Ownership & Optimization: Serve as an admin for key GTM tools (e.g., Outreach, Gong, ZoomInfo, Clay) directly managing integration integrity and governance. Partner with the Business Applications team to scope and prioritize Salesforce enhancements that enable data consistency, automation, and field productivity.

Workflow Automation & Integration: Design and implement cross-system automations that streamline lead routing, data enrichment, and customer lifecycle workflows. Partner with the Business Applications team to operationalize data flows between Salesforce and connected tools using Workato.

AI-Native Innovation: Identify opportunities to embed AI across GTM processes and automate repetitive manual work. Partner with Commercial Operations and Business Applications teams to evaluate, pilot, and scale AI use cases across the GTM stack.

Data Integrity & Governance: Define and enforce governance standards for GTM systems data (ownership, enrichment, and sync rules). Partner with stakeholders to identify key fields, objects, and workflows requiring clean, standardized data to support reporting and forecasting.

Team Enablement & Field Partnership: Act as the bridge between GTM technology and the field, gathering feedback to inform priorities. Partner with our Enablement team on documentation, training, and communications that promote adoption and confidence in GTM tools.

Qualifications

· 6+ years in GTM Systems, Revenue Operations, or Business Systems roles, including 2+ years in a leadership or project-ownership capacity.

· Strong Salesforce familiarity and hands-on experience with connected GTM tools (Clay, Outreach, Gong, ZoomInfo, LinkedIn Sales Navigator).

· Proven success optimizing commercial systems and automations that improved rep productivity and data quality.

· Hands-on configuration and governance experience, with a bias toward documentation and simplification.

· Excellent communication skills, able to bridge technical and business audiences.

· A product mindset, capable of gathering requirements, managing priorities, and delivering measurable impact.

· Bonus: experience with AI-enabled workflows, automation platforms (Workato, Zapier, N8N), and API-based integrations.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}