Front of House Receptionist - Office Assistant

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview  

We are seeking a polished, organized, and friendly Front of House Receptionist / Office Assistant to manage our reception area and provide exceptional administrative support to our team. The ideal candidate will be the face and voice of our company, ensuring all interactions reflect our values of professionalism, efficiency, and customer-centricity.  

Key Responsibilities  

• Greet and welcome visitors, clients, and vendors in a friendly and professional manner 
• Answer, screen, and direct phone calls and emails to the appropriate departments 
• Maintain the cleanliness and appearance of the reception area and meeting rooms 
• Serve as back to the Office Manager and be trained on all office systems, to include, Concur, Coupa, Procurement, Security systems
• Partner with the Office Manager to maintain company standards in daily operations  
• Receive, sort, and distribute incoming mail and deliveries 
• Coordinate courier pickups and outbound mail 
• Assist with office administrative tasks such as ordering supplies, printing materials, and maintaining inventory 
• Support the maintenance of health and safety standards in the office 
• Provide support for internal events, meetings, and team functions 
• Liaise with building management and service providers as required 
• Assist Office Manager with onboarding new employees (e.g., welcome packs, access cards, desk setup) 
• Managing access controls and security of common areas of the building  

Required Experience and Skills  

• Fluent in spoken and written English (required) 
• Proven experience in a receptionist or customer-facing role 
• Excellent verbal and written communication skills 
• Can-do attitude and team player  
• Represents the company with confidence and professionalism.
• Strong organizational skills and attention to detail 
• Comfortable working in a fast-paced, tech-oriented environment 
• Proficiency in Microsoft Office (Word, Excel, Outlook)   
• Experience with basic office equipment (phones, printers, video conferencing tools) 
• Ability to handle confidential information with discretion 
• Occasional flexibility in working hours may be required 
• 5 days per week onsite in the office is required  

What We Offer  

• A friendly work environment with supportive colleagues 
• Opportunities for professional development and internal growth 
• Competitive salary, bonus and benefits plan 
• Centrally located office  
• Regular team events, wellness benefits, culture clubs and more  

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}