Director, Product Operations

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

The Director, Product Operations will drive operational excellence, efficiency, and predictable execution across Diligent’s product organization. This role is responsible for establishing strong operating rhythms, optimizing workflows, standardizing best practices, and enabling data-driven decision-making across Product Management, Delivery Management, and Content functions.

This leader will ensure seamless cross-functional collaboration, high-quality and timely product delivery, strong governance over strategic investments, and the evolution of content operations into an AI-first capability. The Product Operations, Delivery Management, and Content teams will report directly into this role.

Key Responsibilities

Operational Excellence & Process Optimization

• Establish and drive the operating cadence and management reporting framework for product development.

• Define, standardize, and enforce best practices and operating processes across Product Management, Delivery Management, and Content.

• Develop and implement strategies to streamline product, delivery, and content workflows to improve efficiency and execution predictability.

• Own end-to-end product delivery management, ensuring high-quality and on-time releases, with clear reporting to key stakeholders.

• Provide governance and oversight for the X99 Board investment, including:

  • Tracking investment allocation and outcomes

  • Ensuring transparency and impact measurement

• Identify and mitigate risks in the product delivery process and implement appropriate contingency plans.

• Oversee execution of critical strategic programs, including:

  • Engineering insourcing and scale-up

  • AWS and customer migration initiatives

• Own and continuously optimize the tools, platforms, and technologies used across the product organization.

Data-Driven Decision Making

• Champion and embed a data-driven culture across the product organization.

• In close collaboration with the Business Analytics team:

  • Establish a single source of truth for product and delivery data across the company.

  • Build and maintain robust systems for collecting, analyzing, and visualizing product performance, delivery health, and user behavior metrics.

• Drive the development of advanced analytics and predictive models to anticipate market trends, delivery risks, and user needs.

AI-First Content Operations

• Lead the transformation of the technical authoring function into an AI-driven content creation and delivery capability.

• Introduce AI-assisted documentation workflows, unified content standards, and streamlined human-in-the-loop review processes.

• Implement modern tooling, automation pipelines, and a consistent content architecture to ensure quality, scalability, and cross-product alignment.

• Establish clear metrics for content quality, usage, and automation impact, enabling authors to focus on AI supervision, curation, and continuous optimization.

Cross-Functional Collaboration & Communication

• Standardize communication and operating mechanisms between Product, UX, Engineering, and the broader organization.

• Ensure consistent, high-quality communication on:

  • Product roadmap plans

  • Delivery progress

  • Outcomes and impact of shipped initiatives

• Lead initiatives to scale product knowledge and improve product and delivery transparency across the company.

• Translate complex data, delivery insights, and performance metrics into clear, actionable recommendations for executive and non-technical stakeholders.

Performance Measurement, Governance & Analytics

• Build and operate systems to measure and report on:

  • Product quality

  • Engineering operational performance

  • Delivery health

  • DevOps effectiveness

• Define and track product and delivery KPIs in partnership with Engineering and Product leadership.

• Implement a governance framework to manage, track, and report on allocation and impact of X99 Board investment spend.

What This Role Does Not Own (Out of Scope)

• Engineering Operations Management, including:

  • Procurement

  • Vendor management

  • Licensing and commercial tooling ownership

• Competitive and Market Intelligence, including:

  • Competitive research

  • Market trend analysis to inform product strategy

• GTM Execution and Product Launch Management, including:

  • Defining launch calendars

  • Program-managing cross-functional launch execution

  • Consolidation of features into tiered release plans and execution governance

Leadership Impact

This role is a critical force-multiplier for Diligent’s product organization — enabling scale, predictability, execution excellence, and data-driven leadership across Product, Engineering, and Content while modernizing our operating model and delivery engine.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

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