Senior Technical Writer

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:  

Diligent is seeking a Senior Technical Writer to join our Global team and help shape the future of Product Content. We’re looking for someone who combines technical documentation expertise with a passion for modern, in-product content experiences, and AI-powered knowledge delivery. The ideal candidate will not only create comprehensive documentation for Diligent products but will also drive forward–thinking strategies, systems, and processes that transform how we enable our users. 

This role is perfect for someone who sees content as more than just documentation – it's a strategic UX component that can shape product experience. You’ll need to rapidly develop breadth and depth of expertise in our products and services while synthesising technical information into clear, contextual communication that enables users to quickly get value from our products. You’ll collaborate with cross-functional teams across multiple time zones. You’ll take ownership over your area, driving the content creation process and working independently to ensure successful delivery from start to finish. 

While experience in all areas isn’t required, we’re looking for candidates who are excited about expanding beyond the traditional help documentation into in-product, contextual, AI-assisted content experiences. 

Key Responsibilities  

• Write clear, concise, complete, and correct content for new and existing software products, spanning traditional documentation, in-product content, and contextual help experiences. Author content for multiple mediums, including online help, user interfaces, microcopy, tooltips, guided tours, APIs, and other in-product content experiences.  

• Review, edit, and standardize UI microcopy and UX content to maintain consistency and quality across products. 

• Collaborate effectively with global, cross-functional teams including product managers, designers, software engineers, QA, and others.  

• Contribute to AI-powered initiatives. 

• Interview subject matter experts, perform technical research, and test and validate software and prototypes to fully understand how to use and support them.  

• Provide feedback to other team members and contribute to team standards and best practices.  

• Communicate proactively, be able to self-manage, and meet deadlines. Articulate the organization’s vision. Independently take decisive action to support and enhance that vision. 

• Actively seek out new opportunities to make strategic improvements, communicate value, and develop meaningful relationships.  

 Required Experience/Skills  

• 5+ years of experience in professional writing, preferably in a technology or Saas environment, with a proven track record in creating user-centred content. 

• A passion for excellence in communication, regardless of form. Excellent written and verbal communication in English, with an ability to adapt tone and style for global audiences and content type. 

• Can provide 2 to 3 writing samples demonstrating ability to succeed in this role. (Samples may include technical documentation, UX writing, or in-product content). 

• Demonstrates an interest in AI-powered content delivery. 

• Forward thinking: develops a vision for what’s next and isn’t content to just maintain existing practices. 

• Openness to and an enthusiasm for in-product content experiences (tooltips, onboarding guides, contextual help) rather than limiting focus on traditional help documentation. 

• Writes clear, concise, complete, and correct technical content in a single sourcing environment using structured writing principles. 

• Ability to edit and apply standards to the work of others, ensuring all communication has a consistent voice and meets our standards. 

• Not content to sit around and await instructions. Constantly strives to improve information products and procedures for creating them. 

• Experience working effectively in distributed team environments with strong self-management and time-management skills 

• Working knowledge of version control systems such as GitHub. 

• Experience with MadCap Flare or similar XML-based authoring tools. 

• Willingness to learn in-product content platforms such as Pendo, WalkMe, Intercom, and embrace modern content delivery approaches. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

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