Account Manager

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview: 

As an Account Manager I on the Mission Driven – EMEA team, you will own a portfolio of existing customers as well as be required to source new accounts and opportunities.  You will deepen relationships with key stakeholders, ensure successful renewals, and identify opportunities to grow ARR by positioning additional Diligent solutions.  This is a quota-carrying role with clear expectations around net new revenue achievement, net revenue retention, and expansion bookings. 

What you’ll do 

• Own a defined book of business of Mission Driven customers (nonprofit, education, and related organizations) across EMEA.
• Develop and execute account plans that map key stakeholders, current footprint, use cases, and clear expansion opportunities. 
• Lead expansion sales cycles within your accounts (discovery, value mapping, solution positioning, proposals, negotiation, and close). 
• Conduct regular business reviews that connect Diligent solutions to customer outcomes (efficiency, transparency, governance, risk mitigation).
• Partner closely with Customer Success, Solutions Engineering, Product Marketing, and Partnerships to support adoption and customer value.
• Maintain accurate forecasts, pipeline, and activity in Salesforce; follow Diligent’s standard sales processes and methodologies.
• Represent the voice of the customer internally, sharing feedback and insights to influence roadmap, packaging, and go-to-market initiatives. 

What we’re looking for 

• 2+ years experience in a quota-carrying account management or new business sales role, ideally in B2B SaaS. 
• Proven track record managing a book of existing customers with responsibility for renewals and upsell / cross-sell.
• Strong consultative selling skills, including structured discovery, stakeholder mapping, and value-based conversations.
• Ability to clearly articulate business outcomes, not just product features, to both operational and executive audiences.
• Solid territory and time management, with disciplined CRM hygiene and forecasting.
• Excellent communication and presentation skills (written and verbal), comfortable leading customer meetings and remote demos.
• Ability to thrive in a fast-paced, high-growth environment with cross-functional collaboration. 

Nice to have 

• Experience working with mission-driven or public sector organizations (nonprofits, associations, education, healthcare, municipal or state/local government).
• Familiarity with board management, governance, or adjacent solutions.
• Experience collaborating closely with Customer Success and Solutions Engineering in a post-sale environment.  

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}