Content Strategy Manager

Here’s a summary of the role:   

You’re a content strategist who thinks in funnels, performance, and outcomes, not just assets. You know how to turn campaign priorities into high impact content that shows up in the right channel, for the right audience, at the right moment. In this role, you’ll own end-to-end content execution across the funnel for our mission-driven organization (MDO) audiences — planning, creating, optimizing, and refreshing content using AI powered workflows, performance data, and sharp editorial judgment. You’ll partner closely with product marketing, demand generation, field marketing, and enablement, using AI to accelerate research, drafting, personalization, repurposing, and analysis, all without sacrificing quality or voice. If you bring 5+ years of B2B SaaS content experience, strong writing and editing skills, hands on use of AI in content marketing, and a track record of managing multiple stakeholders while delivering content that performs, this is a role where your work won’t just ship. It will scale. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff): 

• Own end-to-end, AI-first execution of MDO and other marketing content across the funnel, including net-new creation and ongoing refresh of existing assets based on performance and business needs.  

• Translate MDO and marketing priorities and campaigns into clear, actionable content plans aligned to messaging and funnel stages.  

• Partner with MDO Marketing and cross-functional teams to develop activation strategies, including repurposing plans, channel alignment, and field enablement.  

• Use AI intentionally to accelerate research, drafting, personalization, repurposing, and performance analysis, while maintaining editorial quality, brand voice, and governance.  

• Manage content intake, briefs, timelines, reviews, and stakeholder alignment through Diligent’s agentic AI campaign workflow to improve speed, consistency, and reusability.  

• Analyze content performance and qualitative feedback to recommend what to create, optimize, retire, or scale next.  

• Serve as a cross-functional connector between Content, Product Marketing, Demand Gen, Field Marketing, Sales, Enablement, Design, and Comms.  

These are the essentials you’ll need to get an interview: 

• 5+ years of experience in content marketing, solutions marketing, product marketing or related field, ideally within B2B SaaS. 

• Proven ownership of content across the funnel (not just blog production), including campaign content, thought leadership, enablement, and performance-based refreshes.  

• Experience with end-to-end content production, including web publishing, image management, and SEO best practices.  

• Hands-on, practical use of AI tools in content workflows (e.g., research, drafting, repurposing, personalization, workflow automation and/or analysis).  

• Strong writing and editing skills, with the ability to adapt tone, format, and depth by audience and channel.  

• Comfort working with data, performance metrics, and stakeholder feedback to guide content decisions.  

• Experience supporting demand generation, field marketing, and sales enablement through content, with strong cross-functional collaboration skills and the ability to manage multiple projects and stakeholders in parallel.  

It would be great if you had these to, but we’ll support you if you don’t:

• Experience contributing to the planning, execution, and delivery of integrated marketing campaigns. 

• Hands on experience building, configuring or refining basic AI agents. 

• B2B SaaS experience with enterprise or complex solutions. 

• Public sector or nonprofit content experience a plus

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}