Commercial Content Enablement Specialist (12 month Fixed-Term Contract)

Position Overview:

We’re hiring a Commercial Content & Enablement Specialist (12 month Fixed-Term Contract) to join our Galway team. This is a hands-on, highly creative role that works best in person at least three days a week, partnering closely with Commercial, Enablement, Product Marketing, and Sales Leadership.

This person owns the lifecycle of commercial-facing content. From initial concept to final asset. From quick turn battlecards to fully built commercial plays inside our LMS. It’s structured and scrappy at the same time. You’ll design, build, refine, and evolve the assets our commercial teams rely on every day.

And just as importantly, you’ll actively explore how AI can accelerate, automate, and elevate that work. We are not looking for someone who simply builds slides. We are looking for someone who thinks in systems, leverages AI intentionally, and continuously improves how content gets created and maintained.

Key Responsibilities:

• Content ownership: Act as the central owner for commercial enablement assets, ensuring accuracy, consistency, and alignment with sales strategy.
• Commercial play development: Build structured commercial plays within our LMS (e.g., Thought Industries), including talk tracks, value messaging, objection handling, and supporting materials.
• Battlecards & competitive tools: Design and maintain clear, concise battlecards that arm sellers with competitive differentiation and positioning guidance.
• Presentation development: Create high-impact presentation decks tailored for commercial use cases, including customer-facing and internal enablement materials.
• Knowledge hub management: Build and maintain Workiva information pages or internal content hubs, ensuring content is intuitive, accessible, and current.
• eLearning development: Design and build engaging eLearning modules using various authoring tools. Continuously refine content for clarity, adoption, and retention.
• Visual asset creation: Edit and create images, videos diagrams, and visual aids to support storytelling and learning outcomes.
• AI integration & experimentation: Proactively explore and implement AI tools to streamline content creation, automate repetitive workflows, generate first drafts, summarize insights, and improve personalization at scale.
• Process optimization: Identify opportunities to standardize templates, reduce duplication, and automate asset updates.
• Stakeholder partnership: Collaborate closely with Commercial, Product Marketing, and Sales Leaders to translate strategy into practical, usable content.
• Content governance: Maintain version control, update cycles, and quality standards across all commercial-facing assets.
• Measurement & iteration: Gather feedback from end users and iterate content to increase usability, engagement, and impact.
• Event support: Develop materials for key company events, including Sales Kick-Off (SKO) and regional commercial meetings.

Required Experience/Skills:

• 2+ years in content development, sales enablement, instructional design, marketing, or a related field in a high-growth environment
• Demonstrated experience building commercial assets such as plays, battlecards, decks, or eLearning programs
• Hands-on experience with LMS platforms and eLearning authoring tools
• Strong visual and content design skills, with the ability to simplify complex information
• Experience using AI tools in a practical, workflow-oriented way. Not just experimenting, but applying them to increase speed, quality, and scalability
• Strong project management skills with the ability to manage multiple workstreams simultaneously
• Comfortable working cross-functionally and managing stakeholder input
• Excellent written and verbal communication skills
• Detail-oriented, structured, and proactive in identifying gaps

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}