Advisory & Consulting Manager

Position Overview:  

An Advisory & Consulting Manager is the onboarding and deployment lead who ensures a smooth setup, proper configuration, and early success with Diligent solutions for new and expanding customers. They coordinate closely with Customer Success Managers and Client Success Advisors, engaging the right resources to align solution capabilities with customer objectives and drive value realization. They plan and deliver change‑management activities and role‑based training to accelerate adoption and outcomes. When an engagement involves client data, they act as or partner with the designated Data Custodian to manage secure access, transfer, processing, and timely erasure under formal data‑consent procedures. Overall, they lead consulting engagements end‑to‑end—from scoping and solutioning through delivery—steering cross‑functional execution to achieve measurable business results. 

Key Responsibilities  

• Act as a trusted advisor, applying deep GRC domain expertise to help customers realize their risk and compliance vision, goals, and objectives while setting and managing expectations. 
• Provide project leadership by proactively identifying, communicating, and mitigating risks; mobilizing the right resources; and managing scope, timelines, budgets, and communications to minimize delays and overruns. 
• Own implementation oversight end-to-end: capture high-quality requirements, produce design and walkthrough documentation with workflow diagrams, architect the solution, enable customer adoption, and balance customer expectations with team well-being. 
• Drive pre‑sales enablement with Sales and Solution Consultants, including solution development, product demos, RFP responses, scoping and effort/price estimates, and contracting. 
• Serve as a product partnership conduit, translating customer needs into product insights, identifying trends, and recommending system improvements and new features. 
• Champion adoption, expansion, and quality by removing barriers with Client Partners, exposing customers to broader Diligent solutions, maintaining quality and service standards, resolving issues, and pursuing ongoing professional development. 

Required Experience/Skills 

• GRC domain expertise across internal/regulatory compliance and risk management. 
• Internal compliance program leadership with a specific focus on policy management. 
• Large-scale technology implementation with a strong track record of enterprise project delivery in complex technical/regulatory environments. 
• Client management and business development experience driving growth within existing accounts. 
• Influence and communication excellence including persuasive leadership, exceptional presentations, public speaking, and workshop facilitation. 
• Business-process problem solving and drive with deep process knowledge, using technology and process change to solve problems, and a high determination to succeed in a dynamic, growing team. 
• 7+ years of experience is required. 

Preferred Experience/Skills  

• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certifications desired. 

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}