Director, Commercial Operations

Position Overview:  

We are seeking a Director, Commercial Operations to set the strategy and direction for commercial processes, systems, and data, ensuring they enable efficient, scalable, and predictable revenue execution. They lead and develop a multi-level operations team, overseeing the design and governance of core workflows such as lead-to-cash, forecasting, and provisioning. The role acts as business owner for key GTM tools, driving adoption, data quality, and continuous process improvement. They also serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and steering cross-functional initiatives that impact commercial performance. 
 

Key Responsibilities  

• Own the commercial operations strategy and roadmap for the region/portfolio, ensuring processes, systems, and data effectively support revenue and go‑to‑market goals. 

• Lead and develop a multi-level Commercial Operations team, setting priorities, coaching talent, and fostering a high‑performance, continuous‑improvement culture. 

• Design, standardize, and govern core commercial workflows with clear SLAs and controls. 

• Act as business owner for Salesforce and key GTM tools within the scope of Commercial Operations, prioritizing enhancements, overseeing rollouts, and driving adoption and data quality. 

• Define, monitor, and report on commercial KPIs and operational metrics, using insights to identify bottlenecks, optimize productivity, and improve forecast accuracy. 

• Serve as a senior partner to Sales, Revenue Operations, Finance, Product, and Customer Success leadership, aligning on priorities and leading cross‑functional initiatives that impact revenue execution. 

• Drive change management and communication for process and system changes, ensuring field teams are enabled, informed, and supported through training and documentation. 

Required Experience/Skills  

• 10+ years’ experience in commercial / sales / revenue operations or similar GTM roles in B2B SaaS/tech, including significant exposure to multi‑region organizations. 

• Proven track record leading and developing multi-level teams, with responsibility for strategy, execution, and change management. 

• Deep, hands‑on expertise with Salesforce and the broader GTM tech stack, acting as business owner/product owner for commercial tools, data, and integrations. 

• Strong process design and optimization skills, with experience standardizing and governing lead‑to‑cash workflows, SLAs, and controls at scale. 

• Advanced analytical and financial acumen, able to define and interpret KPIs, link operational metrics to revenue outcomes, and build data‑backed business cases. 

• Exceptional executive communication and stakeholder management, capable of influencing senior leaders across Sales, RevOps, Finance, Product, and Customer Success and driving cross‑functional alignment. 

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}