Training Specialist II

Here’s a summary of the role:

If you’re an experienced customer-facing trainer who enjoys working directly with customers, adapting your approach in the moment and making complex software easy to understand, this could be a great fit. As a Training Specialist II, you’ll deliver product and process training to a diverse customer audience, including administrators, executive assistants, directors and committee members. You’ll manage customer training engagements, deliver around 3–4 sessions a day, build strong customer relationships and take ownership of training programmes from planning through delivery and follow-up. Your ability to think on your feet, communicate confidently and use real-world training experience to solve customer needs will be key to your success.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Deliver engaging customer-facing product and process training across individual, group, virtual and in-person formats, typically delivering around 3–4 sessions per day.
• Own customer training programmes and engagements end to end, including planning, scheduling, preparation, delivery and follow-up.
• Adapt your training approach in real time when customer needs, audience expectations or session priorities change.
• Build trusted relationships with customers and confidently train administrators, executive assistants, directors and committee members.
• Customize existing training materials and modules when required, including PowerPoint presentations and training documentation.
• Contribute to a proactive training culture by identifying training opportunities, maintaining quality standards and collaborating with global Training and Customer Success teams.

These are the essentials you’ll need to get an interview:

• Strong hands-on experience delivering customer-facing or process training, with several years of relevant training experience.
• Proven experience facilitating training for different audiences and adapting your delivery to the needs of the customer.
• Excellent communication, presentation and stakeholder-management skills, with the confidence to work directly with senior customer stakeholders.
• A track record of handling real-world training situations and providing specific examples of how you solved customer challenges or changed your approach.
• Strong organizational skills with the ability to manage multiple training sessions, customer requirements and related activities.
• Availability to work the EMEA shift (1:30 PM–10:00 PM IST) and work from the Bengaluru office on Tuesday, Wednesday and Thursday.

It would be great if you had these too, but we’ll support you if you don’t:

• Experience delivering software or SaaS product training.
• Experience working in customer support, technical support or another customer-facing environment where process training was a core responsibility.
• Experience creating or customizing PowerPoint presentations, training guides or other customer-facing learning materials.
• Experience mentoring or coaching junior trainers and working collaboratively with global teams.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.