Research Analyst - 12 Month Fixed Term Employee

Position Overview:  

The research function within Diligent Market Intelligence is primarily responsible for being subject matter experts on one of the research verticals. These verticals include compensation, governance, activism, voting and risk. Key responsibilities include managing the methodology for data collection; managing outsourcer workflow; quality assurance and liaising closely with Product and Engineering teams. 

The Senior Research Analyst serves as a subject-matter expert within a designated research vertical such as governance, compensation, activism, voting, or broader risk domains. This role conducts oversees third-party research workflows and owns the design and continuous refinement of data collection standards, quality controls, and methodology documentation. Findings are translated into clear, actionable insights for clients, while close collaboration with Research Managers, Product, Engineering, and Data Services ensures accurate outputs, regulatory alignment, process improvements, and strong operational reporting.  

As a senior team member, the analyst mentors colleagues, reviews deliverables for accuracy and consistency, and brings strong analytical judgment, curiosity, and leadership to advancing both the product and the overall research function. 

Key Responsibilities  

• Develop, own, and continuously refine the data collection methodology for the assigned vertical, ensuring accuracy, consistency, and alignment with regulatory and product requirements.
• Proactively manage and communicate workload expectations to third-party research providers, ensuring timely, high-quality data delivery.
• Monitor and produce management reporting on daily workflows, identifying trends, bottlenecks, and opportunities for process optimization.
• Train and support third-party providers on methodology, quality standards, and process updates to ensure consistent execution across all research activities.
• Collaborate with Research Management and cross-functional teams to enhance quality controls, introduce automation, and drive continuous improvement within the vertical. 

Required Experience/Skills  

• 2 - 3 years of experience of conducting research or data analysis, data collection or market intelligence
• Advanced analytical and research skills, with expert knowledge of investigative processes, methodologies, and the use of a wide range of online sources, proprietary databases, and subscription tools
• Strong written and oral communication abilities for preparing, reviewing, and presenting complex investigative and intelligence reports
• Excellent planning, time management, and organizational skills to independently manage and track multiple cases, meet deadlines, and ensure the accuracy and reliability of deliverables
• High attention to detail and a conscientious approach to quality assurance, ensuring all work adheres to established guidelines and standards
• Proactive problem-solving and team collaboration, demonstrated by supporting the adoption of new processes or products, assisting with team queries, and continuously contributing to the team’s success 

Preferred Experience/Skills 

• Additional European or Korean or Japanese language skills preferred. 
• Mastery of Microsoft Office, Excel in particular.
• Prior experience with using SQL and running queries.   

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About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.