Customer Success Manager

Summary: We are seeking a dedicated Customer Success Manager (CSM) to join our Atlanta office. This role requires overseeing client relationships and ensuring customer satisfaction, primarily working on-site Tuesdays and Thursdays, with three remote weeks per year. The ideal candidate will have a proven track record in managing a substantial book of business within a SaaS environment.

Responsibilities:

• Manage and grow a client portfolio with a total value of $1M
• Develop and maintain strong relationships with key stakeholders in accounts
• Identify opportunities for upselling and cross-selling SaaS solutions
• Collaborate with internal teams to address client needs and resolve issues
• Conduct regular client reviews and follow-ups to ensure satisfaction and retention
• Provide insights and feedback to product teams based on client interactions
• Track and report on client metrics and success indicators

Qualifications:

• Proven experience as a Customer Success Manager in a SaaS company
• Demonstrated ability to manage a book of business worth $1M
• Excellent communication and relationship-building skills
• Strong analytical skills and attention to detail
• Ability to work onsite in Atlanta two days a week
• Proficiency in CRM software and customer success tools
• Bachelor's degree or equivalent experience preferred